APM Lead-Sr. Infrastructure Engineer

Truist Bank; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid vacation

Job summary

Truist Financial Corporation is seeking an exceptionally seasoned APM Lead (Application Performance Monitoring) - Senior Infrastructure Engineer with a strong Forward Deployed Engineering focus. The role blends high‑level technical leadership with hands‑on, customer‑facing engineering to design and deploy tailored observability for complex enterprise environments.

You will bridge product capabilities with customer needs, shaping long‑term APM strategy while rapidly delivering customized,

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• Minimum of 7 years of professional infrastructure engineering experience.
• Advanced knowledge of enterprise infra technologies across cloud, network, database, storage, platform, computing, and middleware.

Responsibilities

• Works to achieve operational targets with major impact on the infrastructure engineering department or job area results.
• Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
• Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides strong technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.
• Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Skills

Strategic leadership

Customer-facing engineering

Observability focus

Education

Bachelor's degree or equivalent

Tools

Dynatrace

AppDynamics

New Relic

Datadog

OpenTelemetry

Job description

We are seeking an exceptionally seasoned and strategic APM Lead (Application Performance Monitoring) - Senior Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus. This role combines deep technical leadership in APM with hands‑on, customer‑facing engineering to deliver tailored observability solutions within complex enterprise environments. This role serves as both a top‑tier technical authority and a forward deployed partner, working closely with internal stakeholders and external customers to design, implement, and optimize performance monitoring solutions in real‑world environments. You will bridge product/platform capabilities with customer‑specific needs, ensuring observability platforms directly support reliability, scalability, and business outcomes. In this role, you will establish the long‑term vision for APM capabilities while rapidly developing and deploying customized solutions. You will influence architectural decisions across application, platform, SRE, and cloud teams, embedding performance engineering, proactive detection, and data‑driven optimization into the full software development lifecycle. Success in this position will be defined by clear, measurable outcomes: materially improving application performance, reducing the frequency and severity of customer‑impacting incidents, shortening time to detection and root‑cause resolution, and equipping engineering teams with trusted, high‑fidelity performance insights at enterprise scale. This role is expected to drive durable operational improvements, strengthen platform reliability and resilience, and increase engineering velocity by making observability more actionable, consistent, and embedded in day‑to‑day delivery. Equally important, you will convert field experience into repeatable patterns, scalable solutions, and strategic recommendations that shape enterprise observability standards and influence broader technology direction. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E‑3, O‑1, or future sponsorship for U.S. lawful permanent residence status.). This position is office‑centric 5 days a week in one of our Truist hub locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
• Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
• Collaborates with cross‑functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides strong technical guidance, training, and direction to infrastructure teams and lower‑level technical professionals.
• Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Qualifications Required

• 1. Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work‑related experience.
• 2. Minimum of 7 years of professional experience in infrastructure engineering.
• 3. Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications

• 1. Bachelor’s degree and ten or more years of experience.
• 2. Hands‑on administration and engineering experience with APM platforms such as Dynatrace, AppDynamics, New Relic, Datadog, or similar.
• 3. Experience with OpenTelemetry and custom instrumentation.
• 4. Strong background in cloud platforms, Kubernetes, and microservices architectures.
• 5. Proficiency in one or more programming or scripting languages (e.g., Python, Go, Java, Bash) for automation and integration.
• 6. Experience in forward deployed engineering, solutions engineering, or similar customer‑embedded technical roles.
• 7. Proven ability to translate customer‑specific solutions into reusable platform capabilities.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law E‑Verify IER Right to Work About Truist Truist is a purpose‑driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high‑growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.