API Tech Support

ManpowerGroup; Redmond (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A technology services leader is seeking a Technical Documentation and Support Specialist to provide tier 1 technical support and collaborate on documentation quality improvements. Strong communication skills and a background in technical support are essential. The position is remote with flexible hours and competitive pay ranging from $43 to $47 per hour.

Benefits

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k), Plus Match

Weekly Pay

Qualifications

• 3-5 years of experience in a technical support or similar role.
• Outstanding written and verbal communication skills for technical documentation.
• Experience in website management, technical writing, or marketing is preferred.

Responsibilities

• Manage communications through central service desk aliases.
• Validate quality issues and create work items for tracking.
• Provide tier 1 responses to customer support channels.

Skills

Technical support experience

API knowledge

Communication skills

Analytical skills

Tools

.Net

Python

Java

Job description

Our client, a leader in technology services, is seeking a Technical Documentation and Support Specialist to join their team. As an API Tech Support, you will be part of the Business Services team supporting the AI Translator initiative. The ideal candidate will have strong communication skills, excellent organizational abilities, and a keen attention to detail.

Job Title: API Tech Support

Location: Remote (PST hours)

Pay Range: $43 - $47/hr on W2

What's the Job?

• Manage communications through central service desk aliases and classify emails from customers.
• Validate quality issues and create appropriate work items for tracking and resolution.
• Provide tier 1 responses to customer support channels and prepare analytics on support metrics.
• Collaborate with Subject Matter Experts to curate content addressing customer inquiries.
• Monitor industry trends and identify areas for process improvements and documentation enhancements.

What's Needed?

• 3-5 years of experience in a technical support or similar role.
• Proficiency in using service APIs and creating applications using .Net, Python, or Java.
• Strong business acumen and analytical skills to understand customer and market trends.
• Outstanding written and verbal communication skills for technical documentation.
• Experience in website management, technical writing, or marketing is preferred.

What's in it for me?

• Opportunity to contribute to the improvement of translator services and documentation quality.
• Engage with a diverse team of professionals in a supportive remote environment.
• Gain exposure to cutting-edge technology and industry trends.
• Possibility for contract extension based on performance and project needs.
• Flexible working hours to maintain a healthy work-life balance.

Additional Benefits:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If you're interested, click "apply now" and a recruiter will contact you to discuss this opportunity. We look forward to speaking with you!

About ManpowerGroup:

ManpowerGroup (NYSE: MAN) is a leading global workforce solutions company that helps organizations transform in a rapidly changing world of work by sourcing, assessing, developing, and managing talent. Our brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – operate in over 75 countries and territories, creating value for candidates and clients for over 70 years. We are committed to diversity and inclusion, recognized as a best place to work for Women, Inclusion, Equality, and Disability. In 2023, ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year.

ManpowerGroup is dedicated to equal employment opportunities and a high-quality work environment, recruiting and promoting without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, or veteran status.