Future Opening: Member Services Representative

Planet Fitness - Fitton Clubs; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance member experiences through exceptional customer service. This role involves greeting members, managing front desk operations, and ensuring a welcoming atmosphere. The ideal candidate will have a passion for fitness, strong customer service skills, and the ability to maintain necessary certifications. Join a rapidly growing company that values teamwork and commitment to creating a Judgement Free Zone for all members. If you thrive in a dynamic environment and are eager to contribute to a positive community, this opportunity is perfect for you.

Qualifications

• Exceptional customer service skills and ability to exceed member expectations.
• Must maintain CPR/AED and Tanning Certifications.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member inquiries.

Skills

Customer Service Skills

Ability to Maintain CPR/AED Certification

Passion for Fitness and Health

Positive Attitude

Punctuality and Reliability

Education

High School Diploma/GED

Job description

Future Opening: Member Services Representative

MEMBER SERVICES REPRESENTATIVE - JOB DESCRIPTION

FLSA Status: Non-Exempt (Hourly)

Reports to: General Manager

Special Requirements:

• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.

SUMMARY DESCRIPTION

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answering phones in a friendly manner and assist callers with a variety of questions.
  • Checking members into the system.
  • New member sign-up.
  • Taking prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform cleaning duties as required to maintain neatness and cleanliness of the club.

QUALIFICATIONS / REQUIREMENTS

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• A passion for fitness and health.
• Upbeat, professional, and positive attitude.
• Punctuality and reliability.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Hard working, enthusiastic, and energetic.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

ENVIRONMENT: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

PHYSICAL: Primary functions require sufficient physical ability and mobility to walk and stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of a medical emergency.

Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans.