Apartment Resident Relations Manager - The Debra Metrowest

SmartRecruiters, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commissions

Rent discount

Onsite housing option

Paid time off

Medical/dental/vision

Life insurance

401(k) plan

Parental leave

Tuition reimbursement

Community service time

Commuter benefits

Pet insurance

Career development

Job summary

AIR Communities seeks an Apartment Resident Relations Manager for its Orlando, FL property. This full-time Leasing role focuses on driving traffic, tours, and apartment sales while delivering world-class resident service.

You will follow AIR's sales process, aim to meet leasing targets, support multiple AIR communities, and contribute to marketing efforts, all while adhering to Fair Housing laws. Requires 1+ year sales/customer service experience and a flexible schedule.

Qualifications

• 1+ year sales and customer service experience in fast-paced environments.
• Proven ability to meet sales goals and follow a defined sales process.
• Excellent customer service skills addressing current and future resident needs.

Responsibilities

• Follow AIR's sales process, promptly follow up with active prospects, schedule and conduct tours to sell the value of the community.
• Maintain a track record of consistently meeting or surpassing monthly leasing goals.
• Deliver exceptional customer service to residents, creating moments that matter.
• Provide leasing support to all AIR communities as needed.
• Contribute to community marketing efforts.
• Adhere to Fair Housing Laws and Regulations.

Skills

Sales experience

Customer service

Goal setting

Following a sales process

English proficiency

Job description

Apartment Resident Relations Manager - The Debra Metrowest

• Full-time
• Department: Leasing
• Employee Type: Regular

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

We are hiring an Resident Relations Manager for our property in the Orlando, FL area!

Our Associate Managers are true business leaders who direct operations, sales, finances, and team development. They are industry front runners and influencers who deliver extraordinary customer experiences and always strive to exceed business goals.

What We Offer

AIR offers attractive compensation packages that reward performance including:

• You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Commissions for new leases and renewals.
• 25% Rent Discount at any AIR community.
  • Option to live onsite with zero commute or at a nearby AIR community.

What You Will Do

• Follow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique communityand to help prospects find their new home at AIR.
• Maintain a track record of consistently meeting or surpassingmonthly leasing goals.
• Deliver exceptional customer service to our residents, creatingmoments that matter at every opportunity.
• Provide leasing support to all communities within the AIR portfolio as needed.
• Contribute to community marketing efforts.
• Adhere to Fair Housing Laws and Regulations

Who You Are

• Goal-Driven and Sales-Motivated
• Adaptable to Fast Pace and Shifting Priorities
• Customer Experience Focused

What You Have

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
• Demonstrated success in goal setting/achievement and following a sales process.
• Excellent customer service skills to address current and future resident needs.
• Flexible schedule with availability to work during ouroffice hours(hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.
• Paid time off includingvacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) planwith employer contribution.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job‑related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

Application Deadline: The initial deadline for applications is 9/18/26. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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