Job Responsibilities and Requirements
Exhibits strong commitment to the service needs of internal and external customers. Represents the company professionally and courteously.
Responsibilities include:
- Assisting with monitoring resident satisfaction and ensuring follow-up on results.
- Responding to resident and management requests, including Service Requests for occupied apartments, as directed by the Property Manager and/or Maintenance Supervisor.
- Using the service request system and schedules to establish priorities, in collaboration with the Property Manager and/or Maintenance Supervisor, especially for requests or emergencies that require top priority.
- Monitoring the completion of Service Requests to minimize callbacks.
- Reviewing daily work order priorities with the Property Manager at the start and end of each day.
- Overseeing and ensuring the implementation, adherence, and documentation of preventative maintenance programs.
- Using independent judgment to determine actions, priorities, and emergencies, following prescribed procedures.
- Managing the daily upkeep of the grounds and the property's appearance.
- Understanding and following the company's policies and procedures.
- Maintaining the security and maintenance of all property-issued tools.
- Performing other duties as assigned.
On-Call and Emergency Responsibilities:
- Sharing on-call duties and responding to resident service requests within 24 hours.
- Assisting with hazardous weather issues such as fires, floods, snow removal, and freezes.
Job Requirements:
- Regular attendance, punctuality, and dependability.
- At least one year of construction experience is preferred.
- Provision of own industry-specific hand tools.
- Valid driver's license and reliable transportation.
- Ability to work independently with minimal supervision.
- Excellent time management and prioritization skills.
- Strong communication and interpersonal skills.
- Knowledge of building maintenance and repair.
- A positive, team-oriented attitude and ability to work with diverse groups.