Apartment Office Manager

COCM (Capstone On‐Campus Management; San Diego (CA); In loco; USD 30.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Dental benefits

Vision coverage

401K

On-site apartment

Parking

Descrizione del lavoro

Capstone On-Campus Management is seeking an Apartment Office Manager to support management of the community, greet residents, handle phones, processing mail, and assist with leasing and clerical tasks. Responsibilities include tours, applicant processing, accounts payable, and maintaining financial records.

The role requires 2-3 years of apartment office or leasing experience, proficiency with Word/Excel/Outlook, and a 30-minute on-call readiness.

Competenze

• High school diploma is required.
• 2-3 years apartment clerical office experience or apartment leasing experience.
• Proficiency in Microsoft Word, Excel, and Outlook; ability to operate office equipment such as photocopier, fax, and telephone.
• Must be a team player and be able to respond within 30 minutes to campus after hours.

Mansioni

• Office Administration: be the first point of contact, manage daily office operations, maintain documentation and filing, manage supplies, and facilitate communication.
• Leasing Responsibilities: respond to inquiries, conduct property tours, guide applicants through leasing, verify documents, process invoices and rent payments.
• Customer Service & Resident Relations: address questions promptly and support lease renewals.
• On-Call Rotation: participate in on-call duty rotation; on-site residency or 30-minute radius; some evenings/weekends may be required.

Conoscenze

Team player

Communication

Organization

On-call readiness

Customer service

Formazione

High school diploma

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

Job Title: Apartment Office Manager
Location: The Row near San Diego State University
Reports to: Property Manager
Salary: $21.50-$23.50 per hour, staff apartment and comprehensive benefits package
FLSA Status: Non-Exempt

Summary

Under the direct supervision of the Property Manager, the Apartment Office Manager is responsible for supporting management of the community and assisting with operational processes. Responsibilities include, but are not limited to, greeting residents and visitors, answering and directing telephone calls, processing mail/packages, processing work order requests, performing leasing responsibilities, carrying out clerical tasks, such as data entry, typing, filing, copying and faxing; and participating in Professional Staff On-Call duty rotation.

Essential Duties and Responsibilities

Office Administration:

• Act as the first point of contact for visitors, residents, and vendors, ensuring a welcoming and professional environment.
• Oversee daily office operations, including scheduling, correspondence, record-keeping, and filing.
• Maintain accurate documentation for leasing and office functions, ensuring compliance and organization.
• Manage office supply inventory and ensure all office equipment is in working condition.
• Facilitate effective communication between residents and management team to resolve concerns promptly.

Leasing Responsibilities:

• Respond to inquiries from prospective residents via phone, email, and walk-ins, providing detailed and accurate information.
• Conduct engaging property tours and highlight available units and community amenities.
• Help prospective residents through the leasing process, from application submission to lease execution.
• Verify applicant documentation and ensure compliance with leasing policies and procedures.
• Assist with accounts payable by processing invoices, ensuring timely payments and accurate record-keeping.
• Maintain accurate financial records including processing resident rent payments.

Customer Service & Resident Relations:

• Help address resident questions and concerns in a timely manner.
• Facilitate lease renewals by proactively reaching out to current residents regarding renewal process.

On-Call Rotation:

• Serve in the professional staff on-call duty rotation.
• This position requires on-site residency or residency within a predictable 30-minute radius of the property to assist with after-hours emergencies.
• Some evening and weekend work may be required.
• Other duties as assigned.

Work Hours:
Monday-Friday: 9:00am-5:30pm. Some evening and weekend hours may be needed. Advance notice will be given. This position will also be on the professional staff duty rotation for a week at a time.

Work Environment:
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; climb stairs; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience/Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma.
• 2-3 years of apartment clerical office experience or apartment leasing experience.
• Proficiency in Microsoft Word, Excel, and Outlook; ability to operate office equipment including photocopier, fax, and telephone.
• Knowledge and understanding of organization structure, workflow, and operating procedures.
• Knowledge of administrative and clerical procedures and systems such as managing files/records and other office procedures and terminology.
• Good organization and communication skills.
• Must be a team player, we all must work together as we strive to provide the best service possible for our residents & customers.
• Ability to serve on-call rotation and respond within 30-minutes to campus
• Ability to move and lift up to 35 pounds

Other Information

Hourly compensation commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. On-site apartment and parking are provided with position.

COCM is an Employee Stock Ownership Plan (ESOP) company, giving eligible employees the opportunity to build retirement savings through company ownership. Eligibility and vesting are subject to the terms of COCM’s ESOP plan, including applicable service requirements. As employee-owners, team members share in COCM’s success and long-term growth.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.