Apartment Office Assistant

COCM (Capstone On‐Campus Management; San Diego (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision coverage

401K

On-site parking

Job summary

Capstone On-Campus Management is hiring an Apartment Office Assistant to support front-desk operations on campus near San Diego State University. You will answer phones, respond to emails, and facilitate leasing tours while coordinating with the property management team.

The role includes mail handling, routine administrative duties, and assisting residents during move-ins and move-outs. The position requires strong customer service and the ability to lift up to 35 pounds.

Qualifications

• High school diploma or GED required.
• 1-2 years clerical office experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently, exercise good judgment and meet deadlines.
• Ability to move and lift up to 35 pounds.

Responsibilities

• Answer phones and emails, maintain communication between customers and staff.
• Give tours and answer leasing questions.
• Input maintenance order requests and process parking permits.
• Distribute resident mail/packages and manage office supplies.
• Assist with move-ins/move-outs and unit checks.
• Secure the office area and provide courteous service.
• Support residents, campus staff, and guests with professionalism.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Phone handling

Team coordination

Education

High school diploma or GED

Job description

Job Title: Apartment Office Assistant

Location: The Row near San Diego State University

Reports to: Property Manager

Salary: $19.00-$21.00 per hour and acomprehensive benefits package

FLSA Status: Non-Exempt

Summary

The Apartment Office Assistant is responsible for answering phones, maintain communication between customers and the management staff, leasing and touring, problem solving, checking out equipment, sort and distribute mail, conducting move-in and move-outs, walking units, assisting with administrative tasks.

Essential Duties and Responsibilities

• Work assigned office/desk shifts.
• Filing, organizing and other administrative tasks
• Always remain at office/desk area unless a task and/or request require them to be elsewhere in the community (e.g. property tour, lock-out, on campus)
• Answer the telephone and email messages
• Give tours and answer various questions regarding the leasing process.
• Communicate with professional staff and campus partners as needed
• Assist residents locked out of assigned apartment/room
• Input maintenance order requests
• Secure the office/desk area.
• Greeting residents or visitors, answer general questions.
• Display professionalism, initiative, and flexibility when interacting with guests, housing staff, and all University personnel.
• Assure courteous handling of all guest issues and complaints
• Assist with receiving, processing and distributing resident mail/packages.
• Accepting checks/money orders.
• Make collection calls and follow up on outstanding balances.
• Process and issue parking permits.
• Conduct and maintain office supply inventories.
• Other duties as assigned.

Work Hours: Monday-Friday 9:30am-6:00pm. Position works between 40-hours each week. Some evening and weekend hours may be needed. Advance notice will be given.

Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; climb stairs; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience/Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) required
• 1-2 years of clerical office experience
• Strong customer service, communication, and interpersonal skills.
• Ability to professionally address resident and visitor inquiries, concerns, and requests.
• Strong organizational and administrative skills, including clerical duties, mail distribution, and recordkeeping.
• Ability to work independently, exercise sound judgment, follow instructions, and meet deadlines.
• Strong attention to detail and ability to manage multiple responsibilities.
• Ability to move and lift up to 35 pounds.

Other Information

Hourly compensation commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. On-site apartment and parking are provided with position.

COCM is an Employee Stock Ownership Plan (ESOP) company, giving eligible employees the opportunity to build retirement savings through company ownership. Eligibility and vesting are subject to the terms of COCM’s ESOP plan, including applicable service requirements. As employee-owners, team members share in COCM’s success and long‑term growth.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On‑Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.