Apartment Maintenance Service Technician (M2)

smcinternalcareers; Silver Spring (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

smcinternalcareers seeks a Service Technician to diagnose and repair HVAC, electrical, plumbing, carpentry, drywall, and related systems in our community assets. You will perform preventive maintenance, document service requests, and ensure safety standards are met.

The role requires hands-on troubleshooting across multiple trades, willingness to work on-call rotations, and strong attention to records and compliance. Physical ability to lift up to 80 pounds is expected.

Qualifications

• Excellent customer service and communication skills.
• Ability to keep neat and accurate records.
• Capacity to understand and follow directions.
• Competence with technology.
• Knowledge of occupational hazards.
• Safety consciousness.
• Understanding of basic mathematical and measurement principles.
• Ability to lift 80 pounds to the shoulder and carry.
• Working knowledge of boiler room components.
• Ability to effectively and efficiently complete the following functions:

Responsibilities

• Diagnose HVAC problems and perform repairs as needed.
• Perform maintenance inspections and preventive maintenance on HVAC units.
• Address service requests, document actions, and follow up as required.
• Repair and replace plumbing fixtures, piping, and related components.
• Repair and replace carpentry elements including doors, trim, floors and cabinets.
• Respond to emergency maintenance and participate in on-call rotation.
• Keep work areas and documentation compliant with quality standards.

Skills

Customer service

Communication skills

Record-keeping

Following directions

Technology fluency

Occupational hazards knowledge

Safety awareness

Math basics

Lift 80 lbs

Boiler room knowledge

Electrical basics

Plumbing basics

Carpentry basics

Ceramic/Drywall basics

Job description

WHAT WE ARE LOOKING FOR:

We're seeking a Service Technician with whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset of the community meet both the company standards and applicable laws. As technician, you'll be diagnosing problems and making repairs. You will provide hands on and trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Address, follow up and document service requests
• Maintain an inventory of adequate supplies
• Diagnose HVAC problems and repair or replace components, as needed
• Perform preventive maintenance on fan coil and convector HVAC units
• Complete additional preventive maintenance inspections as scheduled
• Participate in on-call rotation as scheduled
• Make repairs to grounds and drainageEnsure all work and documentation comply with internal quality control standards
• Maintain personal supply of tools as designated by SMC's Tool Checklist
• Address emergency maintenance as needed
• Perform other duties as assigned by manager or supervisor
• Contribute to community and company engagement efforts

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology
• Knowledge of current occupational hazards
• Safety consciousness
• Understanding of basic mathematical and measurement principles
• Ability to lift 80 pounds to the shoulder and carry
• Working knowledge of boiler room components
• Ability to effectively and efficiently complete the following functions:

• Electrical
  • Safely complete work on 277 Volts -- 200 Amps not connected to a main bus
• Plumbing
  • Unclog drains of all types
  • Repair and replace all plumbing and trim fixtures and their components
  • Repair and replace drain, waste, and vent piping of all material
  • Repair and replace electric water heaters and gas waters heater up to 199,999 BTU
  • Repair and replace domestic water pipes up to three inches, including valves
• Carpentry
  • Repair and replace wood cabinets, counter tops and vanities
  • Caulk doors, windows and floors
  • Repair and replace interior and exterior doors, and hardware
  • Install stair treads
  • Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
  • Install thresholds
  • Repair and replace floor tile, sheet vinyl and wood floors
  • Repair and replace wooden trim and vinyl cove base, chair Rail, quarter round and crown molding
  • Repair and replace underlayment and sub-floor
  • Repair and replace wood framing members
• Ceramic/Drywall
  • Remove and replace grout and caulking
  • Repair and replace ceramic tiles on walls and floors
  • Repair and replace drywall
  • Install bathroom fixtures
  • Properly address moisture-damaged materials

• Seven years of experience in maintenance-related field(s)
• Completion off all basic maintenance classes and on-the-job training within one year of hire date