Apartment Leasing & Resident Experience Pro

Kittle Property Group; Columbus (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

Kittle Property Group, Inc. in Columbus, OH is seeking a Leasing Consultant to lease apartments and provide outstanding customer service to maximize occupancy and retention.

You will handle tours, inquiries, and follow-ups to connect residents with the right solutions. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks while ensuring compliance with all housing rules and Tax Credit programs.

Qualifications

• High school diploma or GED required.
• Tax Credit experience strongly preferred.
• Excellent communication and people management skills.
• Ability to understand customers’ needs and connect them with solutions; marketing and selling ability.
• Highly organized with attention to detail and paperwork.
• Flexibility to shift priorities.
• Basic MS Office skills.

Responsibilities

• Lease apartments through telephone sales and apartment tours with prospective residents.
• Follow up and establish rapport with prospective residents and current residents.
• Provide excellent customer service at all times.
• Present apartment community in a professional manner at all times.
• Coordinate move ins and move outs to provide for an enjoyable experience for all residents.
• Manage lease negotiations, assist with resident retention and manage the renewal process.
• Assist in providing and maintaining excellent curb appeal.
• Write work order requests, follow up with residents regarding completed work orders and enter information into Yardi.
• Assist manager with rent and delinquency collection.
• Assist manager in providing account information to the property supervisor and credit agencies.
• Assist manager with resident relations and enforce all community rules and regulations.
• Supervise all neighborhood committee activities.
• Provide outside marketing and establish rapport with local businesses and community agencies.
• Assist with office organization by filing and maintaining organized resident files.
• Other duties as assigned.

Skills

Communication

People management

Sales/Marketing

Organization

Flexibility

MS Office

Education

HS Diploma or GED

Tools

MS Office

Job description

Kittle Property Group, Inc. in Columbus, OH is seeking a Leasing Consultant to lease apartments and provide outstanding customer service to maximize occupancy and retention.

You will handle tours, inquiries, and follow-ups to connect residents with the right solutions. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks while ensuring compliance with all housing rules and Tax Credit programs.