Apartment Leasing Consultant

WMFHA; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Private cabin on ship

Company-paid travel to/from ship

Competitive salary package

Access to exclusive onboard areas

Well-being and recreation program

Learning and development opportunities

Opportunity to travel the world

Job summary

Princess Cruises is hiring for a Concierge role based onboard, responsible for creating an elevated experience for suite and VIP guests across embarkation to disembarkation. You will coordinate reservations, host events, and collaborate with F&B to ensure exceptional service.

The ideal candidate has senior hospitality experience, strong English, and a proven ability to anticipate guest needs in a luxury cruise setting. This is a shipboard role offering travel and a comprehensive benefits package.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred; equivalent professional experience may be considered.
• Minimum 2 years’ progressive experience in a leading hospitality environment, ideally in a concierge or luxury front-of-house role.
• Cruise ship experience is strongly preferred, or substantial international luxury hotel/resort experience.
• In-depth understanding of concierge operations, VIP guest services, and itinerary planning for US and worldwide travel.
• Proven track record of delivering personalized service to high-value guests with strong problem-solving and recovery skills.

Responsibilities

• Own and manage the Concierge Lounge to maintain an elevated, welcoming atmosphere per brand standards.
• Welcome and contact suite and VIP guests from embarkation, delivering a highly personalized experience throughout the voyage.
• Ensure suite and VIP guests receive correct welcome letters, collateral, and arrival information with proper setup.
• Identify guest preferences and anticipate needs using guest profiles and other tools for insights.
• Coordinate and confirm reservations (dining, spa, shore excursions, onboard experiences) and communicate guest preferences to departments.
• Plan, organize, and host the Suite Welcome party and daily cocktail hours; handle setup, engagement, and follow-up.
• Collaborate with Food & Beverage to offer high-quality, varied options for suite guests.
• Maintain cleanliness, presentation, and maintenance standards in the Concierge Lounge; report issues.
• Provide destination guidance and up-to-date itinerary knowledge for excursions and dining.
• Handle guest concerns or service failures with empowerment tools and timely resolution; inform leadership as needed.
• Coordinate smooth disembarkation experiences for suite/VIP guests and support water shuttle operations.
• Liaise with department heads to arrange suite guest events and large dinners with suitable venues and service support.
• Use empowerment tools to support service recovery and enhance guest satisfaction.

Skills

Concierge operations

VIP guest services

Itinerary planning

Guest relations

Problem-solving

Communication skills

Team collaboration

Discretion

English fluency

Education

Bachelor's degree in Hospitality Management or related field

Tools

Guest profile systems

Job description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

• Take full ownership of the Concierge Lounge, ensuring an elevated, welcoming atmosphere at all times in line with brand standards and the time of day or event.
• Proactively welcome and contact suite and VIP guests from embarkation onwards, maintaining regular touchpoints to deliver a highly personalized experience throughout the voyage.
• Ensure all suite and VIP guests receive the correct welcome letters, collateral, and information on arrival, with setup and presentation consistently meeting company standards.
• Identify suite and VIP guest preferences and anticipate needs by actively observing, listening, and using available tools (e.g. guest profiles) to share insights with the wider team.
• Coordinate and confirm reservations and bookings (dining, spa, shore excursions and other onboard experiences), clearly communicating guest preferences and special occasions to relevant departments.
• Plan, organize, and host the Suite Welcome party and daily cocktail hours, including preparation, set-up, guest engagement, and post-event follow-up.
• Collaborate closely with the Food & Beverage team to ensure a consistently high-quality and varied offering for suite guests, appropriate to each service period.
• Maintain impeccable cleanliness, presentation, and maintenance standards within the Concierge Lounge, promptly reporting and following up on any issues.
• Provide informed destination guidance, including recommendations on excursions, restaurants, key sights, and local travel information, continually updating knowledge of each itinerary.
• Take ownership of suite and VIP guest concerns or service failures, using empowerment tools appropriately and ensuring timely, satisfactory resolution while keeping leadership informed.
• Coordinate a smooth and efficient disembarkation experience for suite and VIP guests, including priority processes and escorting as required, as well as supporting water shuttle operations.
• Liaise with heads of department to arrange and communicate suite guest events or large dinner parties, ensuring suitable venues, timings, and service support are in place.
• Ensure empowerment tools are used effectively and in line with guidelines to support service recovery and enhance overall guest satisfaction.

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred; equivalent professional experience may be considered.
• Minimum of 2 years’ progressive experience in a leading hospitality environment, ideally in a concierge, guest relations, or luxury front-of-house role.
• Cruise ship experience is strongly preferred, or substantial experience in an international luxury hotel or resort setting.
• In-depth understanding of concierge operations, VIP guest services, and itinerary planning for guests travelling in the US and worldwide.
• Proven track record of delivering exceptional, personalized service to high-value guests, with strong problem-solving and service recovery skills.
• Excellent interpersonal and communication skills, with the confidence to engage and build rapport with guests at all seniority levels.
• Strong organizational skills and attention to detail, with the ability to manage multiple guest requests, priorities, and events simultaneously.
• Comfortable working in large, diverse, and international teams, fostering positive and collaborative working relationships.
• Fluent English language skills, both verbal and written; additional languages are strongly preferred.
• High level of professionalism, discretion, and cultural awareness, acting as an ambassador for the Princess Cruises brand at all times.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.