AP System Administrator

FirstService Residential; Minneapolis (MN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401K match

Paid time off

Holidays

Job summary

FirstService Residential seeks an IMS Systems Administrator to support the Global Shared Services Client Accounts Payable team. You will configure user profiles, design and maintain invoice workflows, and ensure seamless property integrations with the IMS.

You’ll work with internal and external teams on improvements and provide user training. The role requires experience in accounts payable/IMS, strong organizational and communication skills, and the ability to work autonomously in a fast-paced

Qualifications

• 3+ years of experience in accounts payable or IMS administration
• Experience with user management and internal controls in high-volume AP environments
• Bachelor’s or Associate degree in Business Administration or related field preferred

Responsibilities

• Manage and create IMS user profiles and access
• Design and optimize invoice workflows for efficiency and compliance
• Collaborate with clients and IMS support teams to resolve issues
• Set up new properties and ensure correct integration with systems and roles
• Provide training and documentation for IMS users
• Monitor system performance and implement improvements

Skills

User management

Workflow design

Client communication

Documentation

Training & support

Analytical skills

Problem solving

Confidential information handling

Team collaboration

Education

Bachelor’s or Associate degree in Business Administration or related field

Tools

Invoice Management System (IMS)

Microsoft Excel

Word

Pivot Tables

VLOOKUP

Job description

Description

Job Overview

A Client AP Systems Administrator is responsible for supporting the Global Shared Services Client Accounts Payable (AP) team in various capacities, primarily managing and optimizing the Invoice Management System’s (IMS) operational efficiency, compliance and user experience. This role involves configuring user profiles and access controls, designing and maintaining invoice workflows, and ensuring seamless integration of new properties into the system. The Administrator will proactively work with internal and external teams on continuous product and process improvement, providing technical support, resolving system issues, recommending workflow enhancements, and assist with implementations and rollouts. Additional responsibilities include maintaining documentation, updating banking and GL code validations, collaborating with the IMS support team on complex issues, and delivering user training.

This position is a critical and integrated member of the GSS Client AP team. A successful candidate will have previous related user management, internal controls and the ability to function effectively in a fast-paced, high transaction processing environment, be organized to stay current with system updates, and contribute to special projects, as needed.

The position requires an individual who is ambitious, self-directed, and capable of working autonomously or with the broader leadership team to achieve the business and financial goals of the company.

Compensation

$25-28/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

include the following. Other duties may be assigned.

• Manage and create user profiles within the IMS, ensuring accurate access and configuration.
• Design, implement, and optimize workflows to support operational efficiency and compliance.
• Communicate with internal and external clients to ensure workflows and access fit the client’s need. Make recommendations as needed.
• Set up new properties and ensure proper integration with existing systems and user roles.
• Change invoice workflows, correct property assignment errors as requested.
• Collaborate directly with the IMS support team to diagnose and resolve complex technical issues.
• Update property banking information with the IMS provider.
• Add/remove GL code validations to properties.
• Monitor system performance and proactively identify areas for improvement.
• Document system configurations, workflows, and support procedures for internal reference.
• Provide training and support to IMS users on system features and best practices.
• Work collaboratively with other IMS Administrators to share feedback and recommendations.
• Stay current with the IMS updates and recommend enhancements as needed.
• Participate in special projects as needed.

Skills & Qualifications

• Hold oneself and team accountable for delivering on business goals.
• Strong interpersonal and organizational skills with the ability to manage multiple priorities; detail oriented.
• Demonstrate and model company values with internal and external customers.
• Excellent relationship skills with external and internal clients; is persuasive and patient, listens well. Is willing to address concerns with colleagues in a straightforward, open, honest and respectful manner.
• Strong computer and systems knowledge and proficiency, including Microsoft Applications such as Word and Excel (e.g. Pivot Tables, VLOOKUP).
• Strong analytical skills to perform data collection and benchmarking against best practices.
• Proactively communicate issues to leaders.
• Support change management initiatives that bring people, process, and technology together to deliver a quality financial services customer experience.
• Use independent judgment, critical thinking, and problem-solving skills to resolve issues and provide guidance to team members and business partners.
• Strong written and verbal skills.
• Ability to work with sensitive or confidential information.
• Ability to work in a team environment as well as independently and be self-driven.
• Demonstrate understanding of internal controls and segregation of duties requirements to drive implementation of best practices.

Education & Experience

• 3+ years of experience in accounts payable, including exposure to invoice management system (IMS) administration.
• Associate’s or Bachelor’s degree in Business Administration or related field preferred, or equivalent relevant experience.

Physical Requirements and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate effectively with internal and external customers.
• Occasional overtime may be required.
• Consistent and regular attendance required.

Tools & Equipment Used

• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/California

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.