Anti-Violence Program Case Manager

Arab-American-Family-Support-Center; New York (NY); On-site; USD 53,000 - 71,000; Full time

Job summary

The Arab‑American Family Support Center (AAFSC) in New York City seeks an Anti‑Violence Program Case Manager to join the Family Justice Center team on Staten Island. The role provides crisis intervention, safety planning and survivor‑centered case management to victims of domestic violence, sexual assault, and related trauma, with referrals and advocacy on behalf of survivors.

You will conduct risk assessments, coordinate with law enforcement and courts, assist with compensation claims, and

Qualifications

• BA/BS/BSW in human services or related field required.
• Fluency in Spanish or Arabic preferred; reading/writing proficiency is a plus.
• Experience with domestic violence, trafficking, refugees or related populations preferred.
• Counseling, community organizing, and/or group work experience preferred.
• Strong written communication and organizational skills; ability to manage multiple tasks.
• U.S. Work Authorization required; background check may be required.

Responsibilities

• Conduct intake to assess risk and determine service needs.
• Provide ongoing safety planning and survivor-centered case management.
• Engage in crisis intervention with law enforcement, DA offices, hospitals, and other service providers.
• Provide information and filing-support regarding orders of protection and court accompaniment to victims/survivors.
• Assist clients with public assistance, housing/shelter applications and government entitlements; filing support.
• Prepare OVS compensation claims and submit at least 3 applications per month.
• Identify and refer clients to outside therapeutic, legal, and other services.
• Maintain thorough case files and regular funder reports.
• Attend trainings, workshops, and supervisory meetings to ensure best-practice knowledge.
• Perform data entry and maintain accurate records and statistics.
• Develop informational materials and present on domestic violence dynamics and resources.
• Attend weekly individual and monthly group supervision meetings.
• Participate in meetings on behalf of AAFSC and perform other duties as assigned by Director.

Skills

Interpersonal skills

Spanish/Arabic language skills

Crisis intervention experience

Organizational skills

Education

BA/BS/BSW in human services or related field

Tools

Case management software

Job description

JOB TITLE: Anti-Violence Program Case Manager

REPORTS TO: Senior Director of Anti-Violence & Restorative Practices Programs

EMPLOYMENT TYPE: Full-Time

LOCATION: Family Justice Center (Staten Island)

SALARY: $61,800.00 annually

ABOUT AAFSC

For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.

JOB SUMMARY

The Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) operates the City’s five Family Justice Centers (FJCs), which provide comprehensive, multi-disciplinary and trauma-informed services for victims of intimate partner violence, sex trafficking and sexual assault. The Arab-American Family Support Center provides case management services, crisis intervention, advocacy, information, and referrals to victims of domestic violence at each Family Justice Center. As a member of AAFSC’s Anti-Violence Program Team, the Case Manager will provide crisis intervention and direct services to program clients at the Family Justice Center. He or she will be responsible for conducting safety assessments, crisis intervention, supportive counseling and safety planning with survivors, as well as referrals and advocacy on behalf of survivors.

PRIMARY DUTIES AND RESPONSIBILITIES

• Conduct intake with clients to assess risk and determine service needs.
• Provide ongoing safety planning and survivor-centered case management.
• Engage in crisis intervention, including but not limited to service coordination with law enforcement, District Attorney offices, hospitals and other service providers.
• Provide criminal justice and family court information, advocacy/support (e.g. drafting Order of Protection petitions), and court accompaniment to victims/survivors.
• Provide information and filing-support regarding public assistance and other government entitlements, housing/shelter applications and transfers, Office of Victim Services compensation, lock replacement, short-term financial assistance, food pantries, and clothing donation centers.
• Assist clients in preparing OVS compensation claims applications and submit a minimum of 3 applications a month.
• Identify and provide referrals to outside therapeutic, legal, and other services as necessary.
• Maintain thorough case files, document client sessions and services provided, and maintain updated demographic reports for regular funder reports in a timely manner.
• Attend ongoing technical trainings, workshops, committees and lectures to ensure best- practice development and knowledge of current resources for clients.
• Perform data entry into a computerized record keeping system and maintain thorough and accurate case records and statistics.
• Assist in developing informational materials and presenting about domestic violence, gender-based violence and sexual assault dynamics, structural factors, and resources.
• Attend weekly individual and monthly group supervision meetings.
• Participate in AAFSC meetings and attend meetings on behalf of AAFSC.
• Perform other duties assigned by Director, Anti-Violence Program.

BACKGROUND AND POSITION REQUIREMENTS

• BA/BS/BSW required in human service or a related field
• Fluency in Spanish or Arabic preferred. Reading and writing proficiency is a plus.
• Relevant work experience with one or more of the following populations/issues preferred: domestic violence, assault, and/or torture survivors; trafficked persons; immigrants; refugees; social justice
• Counseling, community organizing, and/or group work experience preferred, with understanding of impact of intersectional violence and trauma (sexual, political, structural)
• Excellent and culturally competent interpersonal skills, with preference for experience with/interest in Arab, Middle Eastern, North African, Muslim, and/or South Asian communities
• Experience and creativity in navigating medical, legal, and social service systems
• Demonstrate ability to work under pressure in a calm and reassuring manner
• Strong written communication and organizational skills; ability to manage multiple tasks
• U.S. Work Authorization required.
• All prospective job candidates must meet screening requirements of both AAFSC and the Family Justice Centers, which may include a background check, finger printing and State Central Registry clearance.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.