Anti-Fraud Manager

SMBC; City of White Plains (NY); On-site; USD 119,000 - 147,000; Full time

Job summary

An established industry player is seeking an Anti-Fraud Risk Manager to lead fraud detection and prevention efforts. This pivotal role involves overseeing investigations, managing a response team, and developing an effective Anti-Fraud Framework. The ideal candidate will possess extensive experience in loss prevention within the financial sector, strong leadership skills, and a deep understanding of regulatory environments. You will collaborate with various stakeholders, ensuring that the organization remains resilient against emerging fraud risks. Join a dynamic team dedicated to safeguarding customer interests and enhancing operational integrity in a fast-paced environment.

Benefits

Annual discretionary incentive award

Competitive benefits portfolio

Qualifications

• 5-8 years in Loss Prevention/Fraud Investigation in banking.
• Strong leadership experience and ability to manage teams.
• Knowledge of financial regulations and compliance.

Responsibilities

• Lead incident response team for fraud cases and investigations.
• Create and implement an 'Anti-Fraud' Framework for the Americas.
• Develop relationships with internal teams and external vendors.

Skills

Loss Prevention

Fraud Investigation

Customer Service

Leadership

Communication Skills

Analytical Skills

Regulatory Knowledge

Risk Management

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Tableau

Power BI

e-Moneyger

Actimize

SWIFT

Job description

The Anti-Fraud Risk Manager is responsible for responding to reports of fraudulent activity, including but not limited to physical checks, ACH transactions, remittance instructions, debit card, invoices, wires, and digital banking fraud.

This role will also assist and manage the oversight of detecting and preventing fraud and other criminal violations. Maintains quality assurance and service level standards set by the organization. Knowledge and understanding of fraud risk and mitigation strategies to reduce or mitigate loss and fraud exposure for our external customers are essential.

Have a deep understanding of ever-evolving governance processes and regulatory environments, including experience in working with the 2nd line of defense (internal risk/compliance), audit, and external regulators.

Additionally, the Anti-Fraud Manager will focus on creating and implementing an "Anti-Fraud" Framework for the Americas Division. He/she will focus on detection of new risks and react quickly to minimize the impacts of those risks on the business units. The VP Manager should understand the internal changes and external influences on the business and work to minimize emerging threats. The candidate must develop effective relationships with internal Relationship Managers (RM's), Fraud Prevention Officers (FPO’s), Technology partners, and third-party vendors.

The anticipated salary range for this role is between $119,000 and $147,000. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Responsibilities

• Responsible for leading a 1st Line incident response team responsible for logging, tracking, escalating, and resolving pending Fraud cases (suspicious or confirmed).
• Leads investigations working with members of Compliance, Governance, Risk, Cyber Security, Legal, and on occasion, outside Law Enforcement Agencies.
• As appropriate, reports such crimes to law enforcement for prosecution and restitution, and provides supporting information to achieve satisfactory resolution.
• Performs investigations and follow-up of suspected and/or confirmed fraudulent activity.
• Profiles account activities for potential fraudulent transactions and/or activities and related losses; makes recommendations to proactively mitigate fraud activities.
• Must demonstrate an unwavering ability to maintain strict confidentiality and to complete duties in a manner that consistently exhibits the utmost discretion.
• Maintains and updates required Risk Reporting in accordance with applicable policies, procedures, and regulations.
• Creates and updates metrics, KRI’s, KPI’s, and Executive Management Reporting spreadsheets to be delivered on a timely basis.
• Responsible for the care and feeding of Case Management System.
• Requires excellent written and oral communication skills, and the ability to manage multiple tasks and priorities in a seamless manner.
• Must provide excellent internal and external service to all contacts on a consistent basis.
• Assists with employee and staff training and periodic updates on fraud-related topics as needed.
• Assists with updates of computerized fraud systems.
• Daily/periodic review of critical reports that monitor suspicious activity.
• Conduct annual employee appraisals and Goal setting.
• Preferable experience managing individuals and/or contributors as direct reports.
• Has strong leadership experience including directing and delegating activities of team members, performance management, career development, coaching, mentoring, and succession planning.
• Previous experience and accountability for financial and operational performance, including budget forecasting and variance justification.
• Strong oral, written, and interpersonal skills.
• Experience creating and executing innovative operational business strategies, processes, and policies, along with the proven ability to drive execution/translate strategies into specific goals, action plans, and deliverables.

Qualifications

• Minimum of 5-8 years of hands-on experience in Loss Prevention/Fraud Investigation, preferably in a multinational banking and financial services company.
• Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external customers.
• Must have demonstrated the ability to organize and prioritize multiple tasks and timelines, while consistently meeting deadlines and delivering a quality work product.
• Must be a self-motivated, fast-paced individual with the ability to be flexible and adaptable to changing deadlines or priorities.
• Strong verbal, written, and interpersonal skills.
• Knowledge of regulations applicable to the credit union/financial services industry.
• Demonstrated strong computer skills, including Excel, Word, Power Point, Tableau, and Power BI.
• Must have knowledge of State and Federal laws and regulations (UCC) as they pertain to research and investigation.
• Experience working with law enforcement agencies, conducting investigations, and completing police reports.
• Understanding of Bank specific applications such as: e-Moneyger, Actimize, Profile, and SWIFT.
• Preferable experience of the following: Bank Secrecy Act, Anti Money Laundering, Investigations of Financial Crimes Transactions or Policy Violations, Risk Management, or Compliance.
• 5+ years of management experience.
• Ability to interact with all levels of an organization and develop collaborative partnerships across the enterprise.
• Experience working effectively in a virtual environment where key team members and partners are in various time zones and locations.
• Proven proficiency in working and influencing within a matrixed environment to build effective cross-business partnerships within all levels of executives and team members.
• Limited travel is required as well as some weekend work and occasional late hours due to critical deadlines.

About the company

Sumitomo Mitsui Banking Corporation Group is a Japanese multinational banking and financial services institution headquartered in Yurakucho, Chiyoda, Tokyo, Japan.