Anthropologie Store Manager

URBN Urban Outfitters, Inc.; Massachusetts; On-site; USD 77,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO and paid time off

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Store Manager at our Newton, MA location to lead a team in creating an engaging, omni-channel retail experience.

You will drive sales through exceptional customer service, develop talent, and manage daily operations to uphold a culture of creativity and trust. The ideal candidate has 5+ years in retail leadership, strong merchant skills, and a proven ability to deliver financial results while promoting an inclusive environment and community engagement.

Qualifications

• 5+ years of retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Customer Experience: Cultivates a welcoming and personalized customer experience; uses service indicators and scheduling to drive service and selling culture; leverages omni-channel tools to transact and exceed expectations; connects with the community for store events and opportunities
• Leadership + Team Management: Builds an inclusive environment; develops talent and networks for external hires; drives onboarding and brand alignment; supports development through team activities and recognition
• Visual + Business Operations: Plans daily/weekly/monthly procedures; reviews sales forecasts, staffing, and payroll; uses reports to identify opportunities and guides visual merchandising and omni operations
• Communication + Relationships: Maintains open communication; ensures timely information flow; coordinates scheduling and staffing; shares store insights with district and home office teams

Skills

Retail leadership

Merchant skills

Talent development

Flexible hours

Job description

Location

This position is located at 220 Boylston St., Newton, Massachusetts, 02467 United States

Role Summary

The Store Manager leads the team to drive sales by taking an omni-channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of creativity, collaboration, innovation, and trust.

Role Responsibilities

Customer Experience

• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized
• Utilizes service indicators and scheduling strategies to empower and reinforce a service and selling culture; motivates key leaders to cultivate customer relationships through styling services and store events
• Leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations
• Drives a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events

Leadership + Team Management

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Develops a proactive talent strategy and interviews regularly to build an external network of talent to add different perspectives and experience to the team
• Engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection
• Prioritizes team growth by effectively scheduling time allocated for development; champions brand related initiatives such as the SPARKED Journal, employee recognition, and team-building activities

Visual + Business Operations

• Oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling, and payroll management and adjusts accordingly
• Assesses store business using company reporting tools to identify department and global opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions
• Guides and supports the creative process to ensure timely and effective execution of visual merchandising and display priorities
• Ensures product flow processes including shipment and omni operations are prioritized and executed efficiently to positively impact sales and the customer experience

Communication + Relationships

• Leads with a people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Fosters open communication and teamwork to ensure a collaborative environment; responds to all communication in a timely manner and ensures important company information reaches all levels of the team
• Educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels
• Provides store and product insights related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Role Qualifications

• Anthro brand fan
• 5+ years of retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $77,000.00 - USD $79,000.00 /Yr.