Anthropologie Personal Stylist - Part-Time

URBN Urban Outfitters, Inc.; Newton (MA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Newton, MA, is seeking a Personal Stylist to enhance the customer experience through expert styling and personalized recommendations.

You will cultivate client relationships, drive sales, and contribute to a welcoming store culture. The role emphasizes styling expertise, ability to manage flexible hours including nights and weekends, and active participation in brand initiatives to uplift the customer journey.

Qualifications

• 2+ years of experience building customer relationships or clienteling.
• Passion for apparel styling.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Customer Experience: deliver extraordinary service to create a welcoming environment for all customers.
• Teamwork + Mentorship: lead by example in styling and relationship building; educate the team on personal styling.
• Visual + Business Operations: interpret store performance and contribute to selling decisions through styling.
• Communication + Relationships: share customer insights with leadership and collaborate to meet business needs.

Skills

Anthro brand fan

Clienteling experience

Apparel styling

Flexible hours

Job description

Location

This position is located at 220 Boylston St., Newton, Massachusetts, 02467 United States

Role Summary

The Personal Stylist cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice and providing an individualized experience with curated product recommendations.

Role Responsibilities

Customer Experience

• Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and program
• Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
• Advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele

Teamwork + Mentorship

• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Identifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
• Utilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer

Visual + Business Operations

• Reviews store business to understand buying trends, influence apparel outfitting and selling decisions, and to drive apparel and accessories department business
• Capitalizes on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
• Partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers
• Upholds accountability and productivity for zoned personal styling hours; contributes to a customer-first philosophy and is flexible in supporting service in zone coverage

Communication + Relationships

• Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
• Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Role Qualifications

• Anthro brand fan
• 2+ years of experience building customer relationships or clienteling
• Passion for apparel styling
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $17.50/Hr.