Anthropologie Key Holder

URBN Urban Outfitters, Inc.; Nashville (TN); Hybride; USD 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Résumé du poste

Anthropologie is expanding a new Nashville location and seeks a Key Holder to support store leadership in service, selling, and daily operations. You will mentor the team, uphold brand standards, and help drive omni-channel experiences.

The role requires flexibility for nights, weekends, and holidays and a passion for delivering exceptional customer service. As a Key Holder, you’ll collaborate with leadership to execute daily procedures, assist with training, and contribute to a welcoming,

Qualifications

• Anthro brand fan.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsabilités

• Collaborate with leadership to cultivate an inclusive customer environment.
• Drive sales and store metrics using KPIs to set team goals.
• Utilize omni-channel services to deliver a seamless shopping experience.
• Support training and onboarding of new hires.
• Maintain daily operations, visuals, stock levels, and cleanliness.

Connaissances

Leadership experience

Team player

Flexible hours

Customer service

Description du poste

Location

This position is located at 2908 12th Ave South, Nashville, Tennessee, 37204 United States

Role Summary

Anthropologie is growing and opening a new location in 12 South Nashville, TN!We are looking for Key Holdersto join this team.

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Role Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $17.60/Hr.