Anthropologie Home Outlet Key Holder Part-Time

URBN; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a passionate Key Holder to enhance customer experiences and support store operations. In this part-time role, you will contribute to a vibrant shopping atmosphere, mentor associates, and ensure operational excellence. Your responsibilities will include engaging with customers, managing store standards, and fostering teamwork. This position offers an exciting opportunity to grow within a dynamic retail environment while being part of a diverse and inclusive team dedicated to delivering exceptional service. If you love home decor and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Comprehensive wellness benefits

Employee discounts

Flexible scheduling

Inclusive work environment

Qualifications

• Passion for home decor and experience in customer service are essential.
• Ability to lift heavy items and work flexible hours is required.

Responsibilities

• Create a customer-centric environment by supporting store leadership.
• Manage daily tasks to enhance customer experience and team positivity.

Skills

Customer Service

Team Management

Communication

Problem Solving

Mentorship

Job description

Pay Competitive

Employment type: Part-Time

Job Description

• Req#: ANTHR014728

OVERVIEW

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

RESPONSIBILITIES

Customer Experience

• Acts as a brand representative and introduction to the Anthropologie Home Outlet shopping experience.
• Cultivates an environment of genuine customer connection by being focused on delivering customer experiences that are engaging and personalized.
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer engagement.

Leadership + Team Management

• Participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Acts as an elevated team member, exercising decision-making skills to enhance each customer’s experience.
• Provides timely and specific employee feedback to create a culture of action and accountability.

Visual + Business Operations

• Assists store leadership in maintaining store standards and cleanliness by supporting daily tasks to create the best possible customer and employee environment.
• Gains proficiencies in daily opening and closing office procedures; collaborates with key partners to receive and place new product.
• Ensures markdowns and promotions are executed and signed accurately; if applicable, creates content to engage social media followers and drive traffic into the store.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Actively participates in daily meetings and store initiatives; takes initiative in teaching and sharing of product knowledge.
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback.
• Assists the Customer Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone development.

QUALIFICATIONS

• Passion for Anthropologie home decor.
• Experience in customer service.
• Ability to lift and carry heavy boxes and furniture.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.

Benefits + Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

About the company

Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania.