Anthropologie Home Outlet Home Stylist

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail seeks a Home Stylist to enhance customer experience at its Home Outlet. This role focuses on building authentic connections, providing styling advice, and optimizing store operations. Successful candidates will demonstrate a passion for home decor and have experience in customer relationship management.

Benefits

Medical, dental, vision insurance

PTO

Generous employee discounts

Retirement savings

Qualifications

• 2+ years of experience building customer relationships.
• Passion for Anthropologie home decor and interior design.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Lead customer relationship building and styling.
• Collaborate with store leadership for visual experiences.
• Participate in managing the store environment and sales.

Skills

Relationship building

Styling

Networking

Content creation

Job description

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This position is located at 250 Mount Nebo Pointe Rd, Pittsburgh, Pennsylvania, 15237 United States

Role Summary

The Home Stylist supports the Home Outlet service experience and drives brand metrics by developing authentic customer connections, offering styling advice, and providing an individualized experience with curated product recommendations.

Role Responsibilities

Customer Experience

• Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the home stylist role and service offerings
• Collaborates with Store Leadership on the creation of an engaging visual experience that appeals to the Home Outlet customer
• Leads social media initiatives and drives engagement by providing content that is reflective of interests of the local customer and remote followers
• Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
  
  

Teamwork + Mentorship

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Provides timely and specific employee feedback to create a culture of action and accountability
• Collaborates with the Leadership Team to facilitate thoughtful onboarding fornewhires and to drive a strong brand, customer, and store connection
• Utilizes brand resources to share relevant home styling and product knowledge with the team to elevate associate confidence in servicing the outlet customer
  
  

Visual + Business Operations

• Collaborates with the Leadership Team to accurately support and optimize peak selling hours; utilizes reporting tools and inventory awareness to identify merchant opportunities within floorplan, product placement, and styling
• Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts; leads with a customer first mindset when establishing operational priorities
• Supports product flow processes which include shipment receipt, processing, and preparing product for floor placement; leads the team to maintain an organized and efficient back of house
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
  
  

Communication + Relationships

• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Takes initiative in teaching and sharing product knowledge, current trends, product priorities, and brand messaging through daily touchpoints with the team
• Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
  
  

Role Qualifications

• Passion for Anthropologie home decor
• 2+ years of experience building customer relationships or clienteling
• Passion for interior design
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  
  

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $22.42/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Other, and Customer Service

• Industries

  Retail, Design Services, and Consumer Services

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