Anthropologie Back of House Specialist

URBN Urban Outfitters, Inc.; Franklin (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Back of House Specialist at our Franklin, TN location. The role focuses on managing back-of-house operations and omni-service processes to improve product flow, replenishment, and visual execution across the store and online channels.

The position emphasizes leadership of order processing, tagging standards, safety, and inventory accuracy, with strong collaboration with store leadership to maintain high service levels.

Qualifications

• Flexible hours to meet store product flow and omni-channel demand.
• Proven track record in leading operational processes and achieving measurable results.
• Eagerness to learn and grow within the organization.

Responsibilities

• Customer Experience: prioritizes product flow and replenishment, processes order queues, maintains packaging standards, supports timely product placement, keeps floor and back of house organized, uses store tech for omni-channel experience.
• Business Ownership: leads product flow process (receiving, processing, tagging, floor placement), maintains back-of-house standards, upholds safety and inventory accuracy, supports omni processes and transfer of online products to the warehouse.
• Communication + Relationships: communicates with leadership, escalates issues, collaborates on progress, maintains omni-channel standards and service levels.

Skills

Flexible hours

Operational leadership

Willingness to learn

Job description

Location

This position is located at 335 Main Street, Franklin, Tennessee, 37064 United States

Role Summary

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.

Role Responsibilities

Customer Experience

• Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
• Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations
• Supports timely execution of product placement and other visual priorities
• Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer

Business Ownership

• Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product
• Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized
• Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store
• Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
• Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
• Facilitates the transfer of online products back to the warehouse

Communication + Relationships

• Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion
• Proactively escalates issues that may be impacting the ability to meet company standards
• Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
• Sets an energized pace to establish and maintain omni-channel standards and service level agreements

Role Qualifications

• Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends)
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visithttps://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $18.00/Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.