Anthropologie Assistant Department Manager

URBN Urban Outfitters, Inc.; Los Angeles (CA); On-site; USD 31,822 - 45,323; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking an Assistant Department Manager at our Los Angeles location. This role supports service, selling, and store operations to create an engaging and inspiring store environment, while promoting brand initiatives and community connections.

The position emphasizes team leadership, recruitment, employee development, and collaboration with stylists to drive events and brand engagement. Excellent communication and a customer-first mindset are essential.

Qualifications

• 1+ years of retail leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet store needs including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.
• Anthro brand fan.

Responsibilities

• Acts as a brand representative to promote a positive and inclusive environment in the store.
• Leads by example in upholding a service culture to cultivate a welcoming environment for customers.
• Supports the store leadership team and stylists to promote customer events and brand engagement.
• Participates in recruiting, hiring, and onboarding to retain a diverse and engaged team.
• Utilizes brand resources to champion employee development and team-building activities.
• Supports daily operating processes including opening/closing procedures, restocking, and facilities or IT issues.

Skills

Retail leadership

Team player

Flexible hours

Job description

Location

This position is located at 10250 Santa Monica Blvd, Los Angeles, California, 90067 United States

Role Summary

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities

Customer Experience

• Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community

Leadership + Team Management

• Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
• Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Role Qualifications

• Anthro brand fan
• 1+ years of retail leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $28.00/Hr.

California Criminal History

Los Angeles City: Qualified applicants with criminal histories will be considered for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.