Anthology Remote Customer Service Advisor

Work Based At Home; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in remote work is seeking a Customer Service Advisor. You will respond to customer inquiries, assist with complaints, and ensure satisfaction while working remotely. Candidates should have strong communication skills and be comfortable using technology for customer support.

Qualifications

• Must be at least 18 years old.
• Stable employment history required.
• Must reside within an approved state.

Responsibilities

• Answering customer inquiries via phone and chat.
• Resolving customer service issues professionally.
• Using AWS tools to manage customer interactions.

Skills

Communication skills

Typing speed

Customer service skills

Proficiency in MS Office

Education

High School diploma or equivalent

Job description

Anthology Remote Customer Service Advisor

May 21, 2025

Job Description

Customer Service Advisor

United States

Pay is $12/hour. We use national and industry-specific survey data toassist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position responsibilities:

• Answering customer inquiries via phone, chat, and other electronic methods
• Responding to customer requests for product information and assistance
• Assisting customers with complaints and billing inquiries
• Resolving customer service issues in a timely and professional manner
• Utilizing computer technology to handle a high volume of calls
• Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
• Adhering to call script and call center policies
• Compiling reports
• Managing customer interactions using provided Amazon Web Services (AWS) tools

The Candidate:

Required skills/qualifications:

• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old
• A stable history of employment
• Willing to accept a temporary assignment
• Must be able to work full time, 40 hours a week
• Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
• Ability to accurately type at least 25 wpm
• Excellent oral and written communication skills
• Proficiency in MS Office computer applications, including Word and Excel
• Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
• Must reside within an approved state*
• Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
• Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
• 40 Mbps Download
• 20 Mbps Upload
• Jitter: 40 MS or less
• Wi-Fi Connection is permitted
• The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges