Answering Service Representative

Talentoma; Oregon; Remote; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma is hiring an Answering Service Representative to manage incoming calls, provide clear greetings, gather accurate information, and relay messages to the appropriate contacts. This fully remote role is based in Oregon, requires a 40-hour weekly commitment, and involves using Genesys, HubSpot CRM, and Google Calendar to coordinate messages, transfers, and appointments.

You will work within a customer service team, following scripts to maintain consistency, while ensuring privacy and

Qualifications

• High school diploma or equivalent required.
• No prior experience required; customer contact experience is a plus.
• Must follow call scripts and handle information accurately.
• Familiarity with CRM, calendar tools, and handling confidential data.
• Strong listening and clear spoken communication.
• Ability to work from home with a quiet, private workspace.
• Must be available for 40 hours weekly and multiple shifts.
• Authorized to work in the United States.
• Fully remote in Oregon; all tasks done via phone and online systems.
• Onboarding and training on systems and call standards.
• Regular team check-ins and feedback loops.

Responsibilities

• Review incoming call queue and instructions before conversations.
• Answer calls using Genesys, introduce service, determine needs.
• Confirm caller details, purpose, and next steps.
• Provide business hours, information, and contact options clearly.
• Enter call summaries and messages in HubSpot CRM.
• Transfer calls and arrange messages when needed.
• Coordinate appointments using Google Calendar.
• Forward messages and follow up on delivery issues.
• Review interactions for accuracy and completeness.
• Conclude shift with context for next representative.

Skills

Clear communication

Following scripts

CRM navigation

Appointment scheduling

Remote work setup

Private workspace

40-hour availability

Education

High school diploma

Tools

Genesys

HubSpot CRM

Google Calendar

Job description

Job Title

Answering Service Representative

Monthly Pay

$3,531 - $4,457 USD per month

Summary

Each shift begins with the answering service queue, where callers need a clear greeting, accurate information, or a message delivered to the right contact. This representative communicates directly with callers and helps ensure their requests reach the people who can respond. The role sits within the customer service team and works under a customer service team lead. Daily contacts include customers, designated business contacts, and support teammates who help resolve unanswered questions. This is a fully remote, work from home position in Oregon, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Review the incoming call queue, current service instructions, contact directories, and outstanding messages before beginning conversations so responses reflect available information.
• Answer calls through a contact-center phone system such as Genesys, introduce the service clearly, and establish whether callers need information, transfers, or messages.
• Confirm caller names, callback numbers, intended recipients, and the purpose of each call, repeating important details to check understanding before proceeding.
• Provide approved business hours, service information, and contact options without guessing; explain clearly when a designated contact must answer a question.
• Enter concise call summaries and message details in a CRM such as HubSpot, keeping each interaction connected to the appropriate contact.
• Transfer calls according to the contact directory, explain the handoff, and offer message taking when the intended recipient is unavailable.
• Coordinate requested appointments using a scheduling and calendar system such as Google Calendar, checking available openings and confirming the selected appointment details.
• Forward messages through approved channels, follow up on unresolved delivery issues, and escal…
• Review completed interactions for accuracy, timely handling, complete notes, and appropriate follow-up; use feedback to improve greetings, message clarity, and transfers.
• End the shift by updating open requests, noting pending callbacks, and giving the next representative enough context to continue service without repeated questions.

Qualifications

• High school diploma or equivalent.
• No experience required; related answering service, reception, or customer contact experience preferred, including experience gained through volunteer activities.
• Ability to follow call scripts and contact instructions while adjusting explanations to the caller's question and maintaining a courteous tone.
• Comfortable learning phone queues, CRM navigation, message entry, appointment calendars, and the systems used to track conversations from receipt through handoff.
• Clear spoken communication and careful listening, with the ability to repeat names, numbers, and appointment details accurately without rushing callers.
• Ability to write brief, understandable messages that distinguish the caller's request, the action taken, and any next step still needed.
• Reliable computer, high-speed internet, and quiet private workspace suitable for handling customer conversations and keeping caller information private during remote work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times, including attendance at scheduled training and team check-ins.
• Authorization to work in the United States.
• Fully remote work from home in Oregon, with daily responsibilities completed through phone and online systems.
• Structured onboarding and training on the named phone, CRM, and calendar systems, alongside call instructions and message standards.
• Regular check-ins with the team lead to review questions, discuss feedback, and support consistent service.
• Opportunities to build message taking, call transfer, appointment coordination, and professional telephone communication skills.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.