Annuity Claims Specialist (Life Insurance)

Zinnia; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Zinnia is seeking a Claims Processor to support annuity policy administration in the United States. The role focuses on accurate claim handling, research across multiple systems, and delivering timely responses to customer inquiries.

You will work on complex but routine tasks with established guidelines, uphold service standards, and build knowledge of life insurance products. Strong English communication and Excel skills are required.

Qualifications

• Graduation in any stream; Commerce graduates preferred.
• 1+ year of life insurance experience focusing on quality, accuracy, and accountability.
• Experience in a professional/office setting with regularly scheduled shifts.
• Proficient with Windows PC applications and learning new software tools.
• Typing 30+ WPM with 98% accuracy.
• Effective English business communication.
• Ability to solve basic mathematical problems.
• Email/letter writing skills.
• Strong MS Excel and MS Outlook skills.
• Life Insurance domain knowledge required (preferably annuities).

Responsibilities

• Process complex claims for Annuity policies.
• Researching and processing requests while working on multiple screens and applications.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Ensuring customer satisfaction and strive to meet & exceed service standards.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Ability to work with strict timelines.
• Should be fine with non-rotating US shift timings.

Skills

MS Excel

MS Outlook

Typing 30+ WPM

English communication

Email writing

Basic math

Life insurance domain knowledge

Education

Graduation in any stream

Commerce degree preferred

Tools

Windows PC applications

Job description

Zinnia is seeking a Claims Processor to support annuity policy administration in the United States. The role focuses on accurate claim handling, research across multiple systems, and delivering timely responses to customer inquiries.

You will work on complex but routine tasks with established guidelines, uphold service standards, and build knowledge of life insurance products. Strong English communication and Excel skills are required.