Annuities Support Specialist

DXC Technology; Tulsa (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

DXC Technology seeks Call Center Representatives for its Annuities team in the United States. You will handle customer inquiries by phone and email, research questions on annuity products, and process transactions with accuracy.

The role emphasizes customer-centric service in a fast-paced setting. The ideal candidate has 1–2 years of customer service experience, strong communication, and the ability to obtain a FINRA Series 6 license within 90 days.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Ability to obtain FINRA Series 6 license within 90 days.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.

Responsibilities

• Respond to inquiries from customers, agents, and broker/dealer representatives via telephone and email, providing professional and timely support.
• Research and resolve questions related to annuity products, policies, and contract provisions.
• Educate Financial Services Representatives on annuity products, processes, market requirements, and contract provisions.
• Process transactions accurately and efficiently while tracking requests through completion.
• Build strong customer relationships through effective communication, active listening, empathy, and a solutions-oriented approach.
• Navigate multiple systems and applications to research information and provide complete, accurate responses.
• Follow established policies, procedures, and quality standards while maintaining a high level of professionalism.
• Identify opportunities to improve the customer experience and contribute to team and business objectives.
• Adapt to changing priorities, processes, and business needs while maintaining service quality and productivity.

Skills

Customer service

Communication

Multitasking

Analytical skills

Active listening

Education

High school diploma

Job description

DXC Technology seeks Call Center Representatives for its Annuities team in the United States. You will handle customer inquiries by phone and email, research questions on annuity products, and process transactions with accuracy.

The role emphasizes customer-centric service in a fast-paced setting. The ideal candidate has 1–2 years of customer service experience, strong communication, and the ability to obtain a FINRA Series 6 license within 90 days.