Animal Welfare Specialist

HumanePro; Massachusetts; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

403(b) retirement plan

Tuition reimbursement

Paid holidays

Job summary

The MSPCA Nevins Farm in Methuen, Massachusetts, seeks an Animal Welfare Specialist to work hands-on with companion, equine and farm animals, providing care, enrichment, and medical administration. You will assist in adoptions, match animals with prospective adopters, and support humane handling during surrender.

Applicants should have at least one year in customer service, Spanish is a plus, and a strong commitment to the human-animal bond.

Qualifications

• At least 1 year of customer service experience.
• Spanish language proficiency strongly encouraged.
• Experience with animals is a plus.

Responsibilities

• Care for multiple animal species including feeding, cleaning, enrichment, and exercise; may include medication administration.
• Assist in adoptions by matching animals with prospective adopters to identify the best outcomes for both.
• Support the surrender process with empathy and without judgment.

Skills

Customer service

Interpersonal skills

Job description

Job Description

This is a full time 40 hour a week position, with required weekend days.

THE POSITION

We have an exciting opportunity at our Methuen Animal Care and Adoption Center for an Animal Welfare Specialist. Animal Welfare Specialists (AWS) are at the forefront of the MSPCA' smission, working directly with people and their pets to effect positive change in our community.

Some job responsibilities include:

• Working hands-on with several species of animals, including companion, equine and farm animals, feeding, cleaning and disinfecting animal living spaces, providing enrichment activities, exercising, medication administration, etc.
• Facilitating adoptions by matchmaking animals with prospective adopters using a conversation-based approach with a goal of identifying the best possible outcome for the person and the animal.
• Assisting in the surrender of an animal in an empathetic and compassionate manner that is free from judgment.

ABOUT NEVINS FARM

The MSPCA at Nevins Farm, in Methuen, Massachusetts, is a unique 55-acre animal care complex that provides shelter and adoption services for both farm and companion animals as well as a low cost community clinic and community outreach. In 2024, the MSPCA at Nevins Farm took in a total of 3,035 animals - Take a virtual tour!

APPLICANT REQUIREMENTS

We are looking for applicants with at least one year of experience in a customer service/client care position. Previous work or volunteer experience with animals is a plus! Applicants should also demonstrate excellent judgment and interpersonal skills and be eager to work to support the human-animal bond.

Applicants with a proficiency in Spanish are strongly encouraged to apply.

Please detail any animal care and customer service experience in your cover letter.

WHO WE ARE

The MSPCA is one of the oldest and most venerable humane organizations in the world. We work together as a community to deliver on our mission of advancing the health and welfare of animals. Sharing in this vision provides meaning to our employees and adds an important dimension to our work.

The MSPCA-Angell believes that the lives of all creatures–human and non-human–are inextricably intertwined; that our actions impact all; and that our fate is linked to theirs as interdependent inhabitants of the same planet. We believe that our shared commitment to our organizational values of Compassion, Collaboration, Integrity, Service, Positivity, and Excellence contribute to a compassionate and just society in which all people and animals are treated with care and respect.

OUR BENEFITS

Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.

This is a full time job.

Closing Date: Sunday, February 7, 2027

Posting Date: November 10, 2026

Closing Date: February 7, 2027