Animal Welfare Specialist

Atlanta Humane Society And Society; Marietta (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Atlanta Humane Society is seeking an Animal Welfare Specialist for the Marietta, GA location. You will care for animals, educate visitors, and support adoption processes in a welcoming environment.

Responsibilities include feeding, monitoring health, maintaining records, and assisting with events and partner programs while upholding safety and compassionate care standards.

Qualifications

• High school diploma or GED equivalent.
• Six months previous customer service experience in an office or retail setting preferred.
• Six months experience in an animal shelter, veterinary hospital or clinic preferred.
• Computer literacy in a Windows environment required.
• Ability to communicate effectively in writing and verbally.
• Ability to work well in a diverse environment and mult-task under stress.

Responsibilities

• Provide animals with food, water, exercise, medications, and enrichment.
• Observe, record, and report on animal health and behavior.
• Maintain animal care records and coordinate veterinary attention as needed.
• Handle animals according to safety policies and Fear Free principles.
• Clean and sanitize habitats and keep a safe environment for animals and the public.
• Deliver superior customer service to patrons, affiliates, and partners.
• Assist with donations, deliveries, laundry, and daily operations.
• Promote adoption and care information to potential adopters.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Problem solving

Education

High school diploma or GED equivalent

Job description

Job Details: Level: Entry, Job Location: Marietta - Marietta, GA 30060, Position Type: Full Time, Education Level: None, Travel Percentage: None, Job Shift: Day, Job Category: Nonprofit - Social Services, The Animal Welfare Specialist provides humane animal care and superior customer service at the new Atlanta Humane Society (AHS) - Marietta in accordance with the AHS mission, goals and management philosophy. This unique facility seeks to provide a welcoming space for potential adopters and the local community. The AWS supports humane animal husbandry by providing physical and emotional enrichment to all animals, and through feeding, cleaning, and daily maintenance of the kennel facilities. In addition to animal care, the AWS assists campus guests by providing information regarding humane animal care, promoting and executing AHS services, programs, and events, facilitating visitations with animals, and counseling potential adopters to facilitate great human-animal matches.

Duties and Responsibilities

• Provide animals with adequate food, water, exercise, medications, and daily emotional enrichment
• Observe, record, and report on animal health and behavior
• Maintain animal care records to ensure proper feeding and medicating, and ensure animals receive timely attention from a veterinarian as needed
• Handle animals according to Fear Free principles and established safety policies and procedures
• Clean and sanitize animal habitats according to the AHS cleaning and disease control protocols
• Maintain a clean, safe, and professional environment for the animals and the public
• Report building and equipment maintenance concerns promptly
• Stock food and supplies, laundry, and dishes on a daily basis
• Process deliveries, donations, laundry, and dishes daily or delegate appropriately
• Deliver superior customer service to AHS animals, constituents, affiliates, and partners
• Collaborate with other departments and volunteers to accomplish departmental and organizational goals
• Promote a culture of leadership, respect, and commitment and provide help to others
• Provide customers with organizationally approved content such as medical information, behavior profiles, animal care requirements, and adoption package benefits to help clients make good choices
• Council potential adopters in accordance with the AHS Adoption Philosophy and Guidelines, complete adoption paperwork, generate receipts, and maintain precise adoption records in the animal management database
• Promote and perform sales of retail at the location; report dwindling supplies to management
• Promote corporate partner and sponsor products and services to clients such as Purina and VCA
• Other duties as assigned Program Support
• Provide direction and practice inclusion to support volunteer engagement and utilization
• Support Foster Program personnel and foster families by providing coordination assistance for placements and adoptions
• Support leadership through positive participation in campus events and services such as pet wellness clinics, and the food and supply pantry

Handling of Monies

• Receive payments from patrons and provide receipts for purchases, services, and adoptions
• Report cash discrepancies to a director or supervisor immediately
• Record transactions, help reconcile monies for daily deposits, and handle agency funds according to protocol

Qualifications

• High school diploma or GED equivalent
• Six months previous customer service experience in an office or retail business setting preferred
• Six months experience in a similar capacity in an animal shelter, veterinary hospital or clinic preferred
• Computer literate in a Windows environment required
• Knowledge of animal diseases, medications and treatment protocols preferred
• Ability to utilize effective problem solving/decision making skills
• Ability to communicate effectively, both orally and in writing
• Excellent interpersonal skills and ability to work in a team environment
• Desire to work with animals and people
• Experience in handling/reconciling funds preferred
• Ability to multi-task and handle a high stress, emotional environment
• Must be able to set aside personal judgement for the betterment of the client and the animals
• Must be able to communicate with and work well with a diverse clientele, different races, ethnicities, faiths, sexual orientations, income levels, etc.
• Ability to work productively alone or with minimal supervision; must be self-motivated

Working Conditions

• Requires humane handling of animals and safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
• Ability to lift, pull or push up to 50 lbs. with reasonable accommodations
• Required to follow AHS uniform policy
• Works in a high noise level area
• Physical efforts require constant bending, stooping and standing
• Safety procedures must be adhered to without exception
• Exposure to dogs and cats of all sizes and varying degrees of behavior and/or medical conditions
• Exposure to other small mammals and birds
• Exposure to animal waste, potential zoonotic diseases, and common allergens