Animal Welfare Retail & Events Specialist

Animal Rescue League of Iowa; Des Moines (IA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Veterinary Benefits

Paid Time Off

Job summary

The Animal Rescue League of Iowa seeks a detail-oriented Retail and Events Coordinator to manage retail spaces, inventory, displays, online sales, and customer service while supporting fundraising events, off-site booths, and the birthday party program.

This role collaborates with Marketing and Events teams to promote promotions, merchandise, and event needs, ensuring excellent guest experiences and mission-driven outcomes.

Qualifications

• High school diploma or GED required.
• Associate’s or bachelor’s degree in a related field preferred.
• At least one year of retail, sales, customer service, events, merchandising, or related experience required.
• Management, supervisory, lead, or program coordination experience preferred.
• Valid driver’s license with a satisfactory driving record required.
• Strong customer service, problem-solving, communication, and interpersonal skills.

Responsibilities

• Manage retail operations for ARL retail spaces, including inventory, displays, point-of-sale processes, online sales, fulfillment, and customer service.
• Support retail fundraising opportunities such as the Animal House events, online sales, pop-ups, and off-site booths.
• Lead and execute off-site retail booths at events such as the Iowa State Fair, Pet Expo, Raise Your Paw, and other ARL events.
• Research, develop, and maintain vendor relationships while supporting thoughtful purchasing practices.
• Collaborate with Marketing on retail promotions, sales, events, branded merchandise, apparel, calendars, and new product ideas.
• Collaborate with the Events team to select, promote, fulfill, and set up retail needs for ARL events.
• Support the Adoption team by finalizing adoption payments, as needed.
• Analyze sales, inventory, and shrinkage to help meet financial and strategic goals.
• Provide oversight of the birthday party program, including schedules, parent information, supplies, and emergency coverage needs.
• Supervise and support Birthday Coordinators.
• Provide exceptional customer service and support customer service training for staff and volunteers.
• Assist with volunteer recruitment, onboarding, and engagement efforts related to Development, as needed.
• Communicate professionally with departments, vendors, volunteers, customers, and community partners.

Skills

Retail Operations

Customer Service

Event Coordination

Inventory Management

Vendor Management

Merchandising

Budgeting

Sales

Communication

Leadership

Driver's License

Education

Associate’s or bachelor’s degree in a related field preferred

Tools

Microsoft Office Suite

Job description

The Animal Rescue League of Iowa seeks a detail-oriented Retail and Events Coordinator to manage retail spaces, inventory, displays, online sales, and customer service while supporting fundraising events, off-site booths, and the birthday party program.

This role collaborates with Marketing and Events teams to promote promotions, merchandise, and event needs, ensuring excellent guest experiences and mission-driven outcomes.