Compassionate Animal Intake Specialist

Animal Rescue League of Iowa; Des Moines (IA); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid long-term disability and

401(k) with employer match

Veterinary benefits

Paid time off

Job summary

Animal Rescue League of Iowa is seeking an Animal Intake Assistant to connect pet owners with resources, services, and guidance for their pets.

This role requires empathy, strong communication, and the ability to manage multiple tasks in a fast-paced, emotionally sensitive environment. The position is full-time and on-site in Des Moines, IA, with a focus on compassionate care and accurate record-keeping.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to stay calm in emotional situations.
• Attention to detail and record-keeping.
• Ability to use phones and scheduling systems.

Responsibilities

• Welcome visitors and serve as a helpful point of contact for pet owners seeking assistance.
• Answer questions and provide information about ARL services, programs, resources, and next steps.
• Support pet owners navigating lost pets, animal intake services, community veterinary care, pet aftercare, and end-of-life services.
• Coordinate services, schedule appointments, process payments, and maintain accurate records.
• Communicate with veterinary, shelter, animal care, and other ARL teams to support a positive client and animal experience.
• Navigate sensitive or emotional conversations with compassion, professionalism, and sound judgment.
• Manage multiple priorities in a fast-paced environment while maintaining accuracy and excellent service.
• Follow organizational policies, safety procedures, and confidentiality expectations.

Skills

Customer service

Communication

Problem solving

Empathy

Emotional resilience

Education

High school diploma or GED

Tools

Scheduling systems

Payment processing

Basic computer programs

Job description

Animal Rescue League of Iowa is seeking an Animal Intake Assistant to connect pet owners with resources, services, and guidance for their pets.

This role requires empathy, strong communication, and the ability to manage multiple tasks in a fast-paced, emotionally sensitive environment. The position is full-time and on-site in Des Moines, IA, with a focus on compassionate care and accurate record-keeping.