Animal Services Supervisor

City-of-Grand-Prairie; Grand Prairie (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

City of Grand Prairie seeks a capable animal services leader to manage the daily operation of the shelter, supervise staff, and coordinate humane animal handling and health protocols. The role includes investigating cruelty cases, answering citizen calls, and ensuring top-notch customer service for adoptions and related services.

Responsibilities also cover budget assistance, SOP development, records maintenance, and volunteer oversight, with humane euthanasia decisions when needed.

Qualifications

• Two years experience in animal services or related.
• Education: high school diploma or GED.
• Licenses: Valid Texas Class C Driver's License.
• Certifications: Basic Animal Control Certification, Advanced Animal Control Certification, Euthanasia Technician Certification, Rabies Control Certification.

Responsibilities

• Oversee shelter operations and cleanliness; direct personnel and manage staff performance.
• Investigate animal cruelty cases; respond to citizen calls for services; provide customer service.
• Direct adoption, return-to-owner (RTO) and drop-off processes; handle complaints.
• Develop SOPs; assist with budget; maintain records; supervise volunteers when needed.
• Assess animals for humane euthanasia when necessary; communicate with medical staff to ensure health.

Skills

People management

Customer service

Leadership

Education

High school diploma or GED

Job description

The purpose of this position is to provide for the health and safety of the citizens of Grand Prairie through the enforcement of City ordinances regarding animals. This is accomplished by managing the day-to-day operation of the animal shelter; investigating animal cruelty cases; responding to citizen calls for services regarding animal services; supervising employees; and completing paperwork. Other duties include providing customer service to citizens.

• Provides raving fans service to citizens by overseeing shelter operations and cleanliness; directing personnel; answering questions; assisting customers with the adoption, RTO, and drop-off process; and handling complaints. Maintains awareness and compliance with applicable ordinances, public health codes, and state laws.

• Conducts regularly scheduled rounds to set compassionate plan for animals within days of impoundment. Communicates regularly with medical staff to support health of onsite population and reduce spread of disease. Oversees onsite enrichment efforts and evaluations.
• Oversees onsite inventory of food, supplies, and general medical supplies.
• Participates in/generates educational programs by researching and developing materials; and conducting presentations at various schools and conferences.
• Responsible for the recruiting, hiring, supervision, promotion, training, discipline, and termination of shelter employees, providing regular, on-going feedback and timely evaluations.
• Completes other duties by developing standard operating procedures; assisting with the budget; maintaining records; and overseeing volunteers when needed.
• Assesses animals for humane euthanasia when necessary.
• Supervises employees by assigning work duties; monitoring work tasks; providing council to employees as needed; and completing performance evaluations.

• Education: Work requires a high school diploma or G.E.D.
• Experience: Two years experience in animal services or related.
• Licenses: Valid Texas Class C Driver's License.
• Certifications Required:Basic Animal Control Certification, Advanced Animal Control Certification, Euthanasia Technician Certification, Rabies Control Certification, Valid Texas Class C Driver's License