Animal Control Field Supervisor

Colonial Group; Temple (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Colonial Group in Texas seeks an Animal Services Field Supervisor to oversee Animal Control Officers in the field, performing frontline enforcement when needed and guiding shelter operations. The role requires strong administrative leadership, timekeeping, and inventory logistics, plus acting as liaison between the shelter, law enforcement, and external agencies.

The supervisor will also help recruit and train staff, oversee performance evaluations, and ensure compliance with safety and health

Qualifications

• High school diploma or equivalent.
• Three years of animal control experience.
• Two years of experience in a lead or supervisory role.

Responsibilities

• Provide direct supervision of ACO field operations and plan activities to maximize effectiveness and efficiency.
• Assist in the selection, hiring and training of Animal Control Officers.
• Direct performance reviews and administer disciplinary actions when appropriate.
• Coordinate with Shelter Manager, Police Department and external agencies.
• Maintain safety, health compliance, and staff training; oversee timekeeping and inventory logistics.

Skills

Animal control experience

Supervisory experience

Policy planning

Education

High school diploma or equivalent

Job description

Summary

The Animal Services Field Supervisor provides direct field oversight for all Animal Control Officers (ACOs) while maintaining the capacity to perform front-line enforcement duties as required. This role delivers critical administrative leadership, managing timekeeping and inventory logistics while serving as a primary liaison between the shelter, law enforcement, and external agencies. The Supervisor supports general shelter operations to ensure seamless departmental functioning.

Essential Duties and Responsibilities

• Provide direct supervision of ACO field operations, recommend policy, plan and direct activities of employees to maximize effectiveness and efficiency of operations utilizing all available resources
• Assist in the selection, hiring and training of Animal Control Officers
• Plans, directs, controls and evaluates job performance of several employees and performs annual employee performance reviews
• Administer corrective training, counseling and/or discipline when appropriate
• Trains ACOs in all field operations procedures and ensures staff maintain state-required certifications
• Resolves problems and miscommunications between employees in a fair and unbiased manner
• Provides support as a certified ACO for field operations, including the impound of animals and livestock
• Responds to citizen complaints and inquiries
• Performs duties related to after-hours call-out rotation
• Prepares charging documents for and testifies in criminal court
• Coordinates with various groups, organizations, and governmental agencies
• Communicates with the Shelter Manager and the Police Department chain of command regarding field activities
• Compiles data and submits monthly reports and summaries to department supervisors
• Recommends ordinances, programs, and proposals to improve animal services field operations
• Briefs the Shelter Manager on budget matters and recommends budget considerations
• Ensures employee compliance with established safety procedures
• Maintains compliance with health and safety laws and guidelines
• Assists with shelter operations, including cleaning, care, feeding, euthanasia, adoptions, and surrenders when necessary
• Orders and maintains supplies, working closely with local vendors and the city Purchasing department
• Accepts and collects payments for services or fees
• Provides community education regarding animal services and safety
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• Three (3) years of animal control experience
• Two (2) years of experience in a lead or supervisory role

Certifications, Licenses and Registrations

• Valid driver’s license, including a clear criminal and driving record
• Advanced Animal Control Certification or ability to obtain within one (1) year of employment
• Administrative Animal Control Certification or ability to obtain within one (1) year of employment
• Certified Euthanasia Technician or ability to obtain within one (1) year of employment