Animal Care Supervisor

Petco; Town of Texas, Grand Prairie (WI, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Leader for their Companion Animal Department. This role is pivotal in driving sales and ensuring the health and well-being of various pets. You'll coach a dedicated team to enhance guest experiences while managing inventory and operational standards. This position offers a chance to make a tangible difference in the lives of pets and their owners, all while fostering a collaborative and positive work environment. If you're passionate about animal care and leadership, this role is a perfect fit for you.

Qualifications

• 1+ year of management experience required; 2+ years preferred.
• Valid driver's license required for the role.

Responsibilities

• Promote efficient operations of the Companion Animal Department.
• Coach and mentor team members to enhance guest experience.

Skills

Management Skills

Guest Service

Communication Skills

Organizational Skills

Leadership Aptitude

Education

High School Diploma

Some College

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values embody that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With 29,000 team members, we operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including Vetco Total Care hospitals, preventive care clinics, and distribution centers. We believe that what is good for pets, people, and the planet is also good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient operation of the Companion Animal Department, driving sales of aquatic pets, reptiles, birds, and small animals. This role involves coaching and mentoring Pet Care Center partners to enhance guest experience and animal care, managing training, supporting scheduling, and leading a high-performing team to meet sales, margin, and animal health targets. The leader will also oversee all aspects of the Pet Care Center's operations in line with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals following Petco standards and policies.
• Adhere to veterinary protocols for sick animals.
• Process transactions to enhance guest experience.
• Support guest interactions and support the selling model.
• Implement and execute companion animal operations through training and coaching in various areas including animal care, aquatics, and compliance.
• Manage inventory and order live animals to maximize sales and margins.
• Maintain operational standards and animal-related maintenance tasks.
• Ensure high presentation standards in aquatics and animal areas.
• Partner with merchandising to maintain proper stock levels.
• Handle and document all adoption animals properly.
• Analyze sales and margin reports to inform decisions.
• Lead, coach, and develop team members to provide quality service.
• Ensure proper scheduling to meet goals and guest service levels.
• Recruit, hire, train, and develop team members.
• Support omni-channel initiatives and company programs.
• Support Pet Care Center execution, communication, and safety initiatives as a Leader on Duty.
• Promote a positive leadership culture and team collaboration.

Other Essential Duties

• Model inspiring leadership and positive selling behaviors.
• Promote safety and ensure policies are followed.
• Foster a collaborative and innovative culture.
• Prioritize talent development and leadership growth.
• Engage with the team and represent Petco's brand positively.

Education and Experience

• High school diploma or equivalent; some college preferred.
• At least 1 year of management experience; 2+ preferred.
• Valid driver's license required.
• Proficiency in communication, organizational, and computer skills.
• Strong guest service and leadership aptitude.

Supervisory Responsibility

• Supervise Operations Specialists and Senior Aquatics Specialists.
• Support opening/closing and attendance processes.

Work Environment

This role requires support during key hours, including weekends, mostly indoors, with some physical activity involved. Some travel may be necessary.

Contacts

This position involves contact with the public, other departments, vendors, and external events.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected status.