Animal Care Supervisor

Davita Inc.; Mount Sterling (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Petco is seeking an Operations Leader - Animal Care to enhance the efficiency and effectiveness of its Companion Animal Department. This role involves coaching partners, ensuring animal welfare, and achieving sales goals. Ideal candidates will possess management experience and strong interpersonal skills, contributing to a welcoming environment for pets and customers.

Qualifications

• At least 1 year of management experience required; 2 or more preferred.
• Must be licensed to operate a motor vehicle.
• Strong guest service skills.

Responsibilities

• Promotes and ensures efficient operations of the Companion Animal Department.
• Trains and develops a high-performing team to deliver sales goals.
• Ensures the health and well-being of live animals per Petco standards.

Skills

Communication

Problem-solving

People Development

Education

High school diploma or equivalent

Some college courses

Tools

Outlook

Word

Excel

PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader - Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. They are responsible for training, developing, supporting operations scheduling, and leading a high-performing team that delivers the department's sales goals, gross margin, and animal and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center's business in accordance with Petco standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Utilize business acumen to measure, analyze, and diagnose business trends and to implement business improvement plans effectively.
• Ensure the health and well-being of live animals by providing correct care according to Petco standards, policies, and procedures, including hourly animal health checks and wellness cards.
• Adhere to Veterinary Protocol for all sick animals.
• Process register transactions to create a great guest experience.
• Support guest interactions as needed, being proficient within our selling model.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching partners, including Animal Care, Aquatics, and Maintenance, Ordering, and Regulatory Compliance.
• Order live animals efficiently to maximize sales, margin, and inventory. Analyze department data and recommend improvements.
• Maintain operational standards in the department.
• Ensure all animal-related maintenance tasks are completed as outlined.
• Maintain high presentation standards in aquatics and companion animal areas.
• Partner with Merchandising leadership to ensure proper merchandise levels and achieve goals.
• Ensure proper handling and documentation for all adoption animals.
• Maintain knowledge of sales and margin reports and data.
• Lead, provide feedback, and coach all PCC partners to deliver quality service and perform tasks effectively.
• Coordinate partner scheduling to meet in-stock and guest service goals during peak hours.
• Apply talent management skills in recruiting, hiring, training, scheduling, coaching, and succession planning.
• Provide quick and courteous service by understanding guest needs, sharing product knowledge, and suggesting appropriate merchandise.

Other Essential Duties

• Model inspiring leadership and maintain a positive business climate.
• Promote safety by observing policies, procedures, and safety standards.
• Foster a collaborative culture encouraging ideas to increase efficiency and improve guest engagement.
• Prioritize talent development and ensure a strong talent bench with opportunities for growth.
• Engage and be present as a representative of Petco's brand and image, leading with high standards and a positive environment.

Education and Experience

• A high school diploma or equivalent required; some college courses preferred.
• At least 1 year of management experience required; 2 or more preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication, organizational, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong guest service, problem-solving, and people development skills.

Supervisory Responsibility

• Direct supervision of Operations Specialists & Senior Aquatics Specialists.
• Support Pet Care Center operations as a Leader on Duty, ensuring safety and proper attendance.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with some outdoor activities like stocking and customer carry-outs. The physical demands include bending, kneeling, lifting (up to 50 pounds), and standing for long periods. Some travel may be required.

Contacts

This position involves continuous contact with the public, other departments, distribution, and support centers, and external vendors for various operational needs.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected status.