Animal Care & Customer Service Supervisor

Michigan Humane; Westland (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

403(b) Retirement Savings Account

Paid Time Off & Holidays

Work-life balance and flexible working

Job summary

Michigan Humane in Westland, MI is seeking an Animal and Customer Care Assistant Manager to support the ACC Manager in daily shelter operations, ensuring high-quality animal care and efficient movement from intake to adoption. You will train staff, supervise safety and protocols, coordinate transfers, and manage schedules while delivering outstanding customer service.

As a senior ACC team member, you will uphold MH policies, coach staff, and handle escalated customer situations.

Qualifications

• HS diploma plus 1–2 years of relevant experience, including at least 12 months of animal care experience.
• Must possess knowledge of safe animal handling techniques.
• Basic math and computer skills; proficient with Microsoft Office.
• Knowledge of local, state, and federal regulations governing animal protection shelters, employers, and wildlife.

Responsibilities

• Provide guidance and direction to Animal and Customer Care (ACC) staff. Oversee the day‑to‑day duties with regard to the shelter and adoption center.
• Train new employees and volunteers in safe animal handling and all ACC processes and procedures. Oversee staff on proper cleaning protocols, MH husbandry standards, section checks, animal care, and customer service.
• Ensure staff adhere to MH policies, protocols and procedures, managing team performance through coaching, individual meetings, and performance reviews.
• Supervise the use of the software system to ensure that animal records are entered accurately and properly retained.
• Coordinate with other locations to coordinate and transfer animals; assist with selecting and preparing animals for transfer to other locations or off‑site events.
• Assist with management duties, such as opening or closing the Animal Care Center, ordering food and supplies, developing work schedules, completing customer call‑backs, reporting maintenance concerns, etc.

Skills

Supervisory skills

Customer service

Flexibility

Conflict resolution

Clear communication

Compassion for animals

Attention to detail

Education

HS diploma or equivalent

Job description

Michigan Humane in Westland, MI is seeking an Animal and Customer Care Assistant Manager to support the ACC Manager in daily shelter operations, ensuring high-quality animal care and efficient movement from intake to adoption. You will train staff, supervise safety and protocols, coordinate transfers, and manage schedules while delivering outstanding customer service.

As a senior ACC team member, you will uphold MH policies, coach staff, and handle escalated customer situations.