Animal Adoptions Manager

Pasadena Humane; Pasadena (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

Pasadena Humane seeks an Adoptions Manager to lead a team of Adoptions Counselors in a fast-paced shelter environment. You will develop adoption policies, coordinate staff and volunteer efforts, and work with placement leadership to ensure consistent practices across departments.

You will recruit, train, and schedule adoption counselors and volunteers, coordinate adoption events, and present externally as needed, while upholding the charity’s mission and safety standards.

Qualifications

• High school diploma or GED.
• Minimum 5 years in animal welfare with at least 2 years in a supervisory/training role.
• Experience with public and diverse audiences.

Responsibilities

• Lead Adoptions Counselors (staff and volunteers) in a busy shelter setting.
• Develop and coordinate adoptions policies and procedures.
• Attend meetings on animal flow and shelter operations.
• Train, schedule, and manage adoption staff and volunteers.
• Collaborate with Placement leadership to standardize practices.
• Recruit and train volunteer adoption team; oversee onboarding and scheduling.

Skills

Interpersonal skills

Communication

Leadership

Public speaking

Customer service

Education

High school diploma

Tools

Microsoft Office

Shelter system

Volunteer Matters

Job description

To lead the way toward a compassionate and caring community for all animals.

OUR VALUES

LEARNING:We commit to best practice and professional development through continuous education.

INTEGRITY:We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION: We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS:We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE: Adoptions Manager

FLSA: Exempt

FT/PT: Full Time

SUMMARY

The Adoptions Manager oversees a team of Adoptions Counselors in a high-paced, high-volume adoption environment using an open, informative, and non-judgmental approach to matching adopters to animals in the shelter. They will be asked to both perform and oversee adoptions of all species of domestic animals.

SUPERVISORY RESPONSIBILITES

Adoptions staff and volunteers

JOB DUTIES AND RESPONSIBILITIES MAY INCLUDE

• Work across departments to ensure adoptions are transparent and that animals are moving through adoptions as quickly as possible for a positive outcome.
• Develop and coordinate adoptions program, including developing, writing, and disseminating policies and procedures with an eye toward progressive, non-judgmental, and evidence-based policies and procedures.
• Attend and participate in meetings regarding animal flow through the shelter.
• Manage Adoption Counselors, both staff and volunteers, including training, scheduling, time & attendance, staff development and problem solving.
• Work closely with Placement leadership to ensure consistent adoption practices
• Work with Volunteer Services to recruit and train a robust volunteer adoptions baseincluding recruiting, onboarding, training, scheduling, and oversight.
• Assist with planning and executing adoption events. Collaborate with Communications and Development with external communications surrounding adoptions.
• Conduct adoptions and client-animal meetings as needed. Act as a resource with challenging animals, clients, and unusual adoption scenarios.
• Keep abreast of shelter population and public demand to work with other departments to ensure a shelter population that addresses public interest. Identify animal care, behavior, and health needs. Document and report to the appropriate department. Work with the health department to ensure the highest standards of day-to-day care.
• Represent Pasadena Humane at outside meetings, act as a liaison with other organizations and contractors/partners as needed. Make presentations and speak publicly about Pasadena Humane.
• Uphold Pasadena Humane’s mission and contribute to building a culture of philanthropy.
• Ensure a safe working environment and actively participate in PH safety programs.
• Assist with other programs as assigned. Participate as needed in special department projects.
• Work as a team member with other departmental leaders.
• Perform other duties as assigned

REQUIREMENTS AND QUALIFICATIONS

• High school diploma (or GED/proficiency certificate).
• Must be at least 18 years of age at the time of appointment.
• 5 years experience working in animal welfare with a minimum 2 years experience in a supervisory role with training responsibilities.
• Experience working with the public and individual diverse in age, culture, and in varied settings
• Excellent interpersonal, communication (both written and verbal), leadership, customer service, and public speaking skills, including the ability to write/edit materials for publication.
• Must have a strong knowledge of animal health and behavior including knowledge of dog, cat, rabbit, and other pet breed characteristics, temperament, training, and handling.
• Strong customer service and skills. Ability to model and provide excellent service in a fast-paced environment serving clients with differing needs and emotional states.
• Bilingual a plus (Armenian, Spanish, Mandarin, and/or Cantonese).
• Proficient in computer applications, including the shelter system, Microsoft suite and email. Experience with Volunteer Matters is a plus.
• Must have a valid class C driver’s license with a clean driving record and insurable to drive company vehicles, maintained during the course of employment.
• Commitment to improving professional skills and knowledge by attending seminars, workshops, conferences and the like. Must attend regular training and participate in continuous learning opportunities.
• Ability to meet deadlines and work independently.
• Must have program development skills and an eye for departmental improvements.
• Experience using data to inform decisions.
• Excellent communication and management skills and proven organizational ability.
• Must be able to lift to 50lbs.
• Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness.
  • Strong sense of professional judgment and ability to maintain confidentiality. Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach.
  • Must come to work regularly and on time, follow directions, take criticism, get along with coworkers and supervisors, treat coworkers, supervisory staff, members and guests with respect, courtesy, and refrain from abusive, insubordinate and/or violent behavior.
  • Must be able to work independently with minimal supervision.

WORKING CONDITIONS

Fast-paced environment. Employees are exposed to numerous animals (living and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; talk or hear and/or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workspace and performed pre-employment substance abuse testing.