Ancillary Scheduler - Downtown Orlando, JOI

Orlando Health; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Orlando is seeking a full-time Ancillary Scheduling, Registration, and Patient Charge Specialist. This role involves managing patient appointments, gathering demographic information, and acting as a liaison between patients and providers. The ideal candidate will have strong communication and mathematical skills, along with two years of relevant experience. Join a dedicated team committed to providing exceptional patient care in a dynamic environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

Paid Paternity Leave

Fertility Benefits

PTO/Holidays

Qualifications

• Two years of experience in financial, business office, or customer service required.
• Demonstrated reading and verbal communication skills.

Responsibilities

• Manage scheduling and registration of multiple patient appointments.
• Gather and input patient demographic and financial information.
• Act as a liaison between providers and patients regarding insurance.

Skills

Communication

Mathematical Skills

Reasoning Skills

Education

High School Education

Job description

Position Summary

Department: Orlando Health Medical Group - Outpatient Rehab

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8am - 5pm

Title: Ancillary Scheduling, Registration, and Patient Charge Specialist

***Address of Practice: 60 Columbia St Orlando, FL 32806 ***

Position Summary

This position provides scheduling, registration and patient charge services to ancillary departments.

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

All Inclusive Benefits (start day one)

Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Responsibilities

Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.
• Manages the multiple additions and cancellations of patient appointments.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital
systems
• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
• Responsible for entry of patient charges.
• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
• Performs check in and check out of patients.
• Acts as a liaison to the clinical staff.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of
patients from both outside and sister facilities.
• Acts as a resource for training or mentoring of new team members.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental
needs and on call responsibilities.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by
supervisor/department manager.
• Responsible for reviewing and adhering to all corporate departmental and education initiatives.
• Assists his/her supervisor/manager in planning and organizing department activities.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

Education/Training

Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired
through completion of a high school education.

Licensure/Certification
None.

Experience
Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.

Education/Training

Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired
through completion of a high school education.

Licensure/Certification
None.

Experience
Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.

Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.
• Manages the multiple additions and cancellations of patient appointments.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital
systems
• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
• Responsible for entry of patient charges.
• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
• Performs check in and check out of patients.
• Acts as a liaison to the clinical staff.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of
patients from both outside and sister facilities.
• Acts as a resource for training or mentoring of new team members.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental
needs and on call responsibilities.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by
supervisor/department manager.
• Responsible for reviewing and adhering to all corporate departmental and education initiatives.
• Assists his/her supervisor/manager in planning and organizing department activities.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.