Anatomic Pathology (AP) Business Support Office Manager

University of Colorado System; Aurora (CO); On-site; USD 85,000 - 114,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

Life insurance

Vision insurance

401(a) Employer contributes 10%

Paid time off

Vacation days 22/year

Sick days 15/year

Holiday days 15/year

Tuition benefit

ECO Pass

Job summary

University of Colorado Anschutz in Aurora, CO seeks a full-time Anatomic Pathology (AP) Business Support Office Manager to lead the AP Front Office and Surgical Pathology Laboratory support functions. This role supervises eight full-time staff, manages day-to-day operations, and collaborates with pathologists and department leadership to improve efficiency.

The position emphasizes policy development, training, QA activities, and performance management to ensure high-quality patient care support

Qualifications

• Bachelor's degree in biological science or a closely related field.
• 4–6 years of professional experience in medical office/personnel management, incl. supervisory role.

Responsibilities

• Oversees specimen activities, accessioning, testing requests, and data entry into clinical reports.
• Prepares staff schedules and provides back-up coverage for Front Office.
• Develops policies and maintains the AP Front Office Manual.
• Ensures inline training and conducts competency checks per CAP requirements.
• Engages in QA/QC activities and prepares quarterly QA reports.
• Resolves technical problems and analyzes root causes for process improvements.
• Leads staff feedback forums and coaching for high morale.

Education

Bachelor's degree in biological science or related field

Tools

MS Office

MediaLab

Electronic health systems

AI tools

Job description

University of Colorado Anschutz

Department of Pathology

Anatomic Pathology (AP) Business Support Office Manager

Position #:00853859 – Requisition #: 41366

Job Summary:

The CU Anschutz, Department of Pathology is excited to recruit afull-time Anatomic Pathology (AP) Business Support Office Manager.This position will provide high-level administrative support to theSurgical Pathology Laboratory, a CLIA and CAP approved clinicallaboratory and the Anatomic Pathology Leadership. The AP BusinessSupport Office Manager directly supervises a team of eight (8)full-time members and is responsible for the day-to-day operationsof the Anatomic Pathology Business Support Office and personnelperformance and management. The AP Business Support Office Managerwill work closely with pathologists and Department administrationto create efficiencies and support of general, indirect patientcare operations and management of healthcare services.

Key Responsibilities:

• 40% - Performs and coordinates specimen activities, includingspecimen accessioning, filling testing and IHC requests for sendouts to various outside institutions and labs on the AMC, casepreparation for clinical conferences, tumor boards, andconsultations, procurement of patient slides, blocks and reports,and data entry into clinical reports.
• 10% - Prepares staff schedules to ensure coverage for smoothservice operations and provides back-up coverage to any role withinthe Front Office.
• 5% - Develops and implements written policies, protocols, andpractices for each task performed by the Front Office staff.Maintains document control of the AP Front Office Manual in MediaLab (cloud-based document control application).
• 5% - Ensures staff receives CU required inline training andassigns additional training courses, as relevant to the employeeroles. Provides direct, on-the-job training of personnel andfunctional cross-training of staff. Develops and conductsperforming employees' competency checks, per CAPrequirements.
• 10% - Engages in Quality Control and Quality Assuranceactivities. Prepares quarterly QA reports for the Lab Director/Quality Director, and the Operations Director, includingaccessioning productivity, send-out statistics, percent clericalerror rate, safety audits, and various special QI assignments, asneeded.
• 5% - Resolves technical problems, investigates errors, conductsroot-cause analysis, and trouble shoot processes towards continuousquality improvement. Takes actions required to close anyperformance gaps.
• 5% - Regularly holds staff feedback forums, coaching sessions,safety huddles, and educational in-services. Assesses andcommunicates progress towards work goals and objectives. Takesaction that results in a high level of morale and motivation amongteam members.
• 5% - Engages in two-way conversations throughout the year thatensure an up-to-date understanding of expectations, standards, andprovides ongoing feedback and support as employees strive toachieve expectations. Completes annual staff performanceevaluations. Guards against burnout and implements a system foremployee development, and recognition, as well as a timelydisciplinary action.
• 10% - Takes initiative to address new and longstanding issuesin a timely and proactive manner with appropriate writtendocumentation (written job expectation standards and periodicemployee-in-person coaching. Handles sensitive or difficult issueswith grace and confidence. Manages personnel issues with soundjudgement, fairness, and clear-headed focus.
• 5% - Participates in the departmental administration andmanagement meetings, educational, and professional developmentactivities, as well as teaching activities related to laboratoryadministration, professionalism, and quality management in anatomicpathology laboratory.

Work Location:

Onsite – this role is expected to work onsite and is located inAurora, CO.

Why Join Us:

Welcome to the Department of Pathology of the University ofColorado Anschutz Medical Campus. The Department has grownsubstantially in the past 15 years, from 40 to 120 faculty inparallel with the remarkable growth of our hospital-basedaffiliates as well as the city and county of Denver. Our work isvalue driven and focused on scientific investigation, lifelonglearning and a balance of personal and professional values. Inaddition to a vibrant and highly competitive residency program with25 positions, we offer 9 fellowships and participate in numerousgraduate school and the MD/PhD program of the CU School ofMedicine.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday,vacation and sick leave! The University of Colorado offers anexcellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your grosspay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on allCU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in biological science, nutrition, nursing,health, human services, psychology, counseling, social work, or adirectly related field from an accredited institution
• 4-6 years of professional experience in medicaloffice/personnel management, which includes 3-5 years in asupervisory/ managerial role

Substitution

An advanced degree (Masters or Doctorate) maybe substituted for experience on a year for year basis if thedegree is in a field of study directly related to the workassignment.

Applicants must meet minimum qualifications at the time ofhire.

Preferred Qualifications:

• Experience calculating lab results and data using math andanalytical skills.
• Professional experience in management, in a teaching hospitalsetting
• Previous experience in a leadership role within a pathologydepartment
• Experience with day-to-day transcriptionist servicesoperations/functions. Experience entering data into an electronicsystem.
• Experience with medical terminology, human anatomy andphysiology.

Conditions of Employment:

• Applicants must be legally authorized to work in the UnitedStates without requiring sponsorship. We are unable to provide workvisa sponsorship or employment authorization for this position nowor in the future.

Knowledge, Skills and Abilities:

• Advanced computer skills (including proficiency in the use ofMS Office and AI tools).
• Familiarity with HIPAA and security compliancerequirements.
• Highly motivated individual looking to pursue a long-termcareer in hospital management
• Ability to communicate effectively, both in writing andorally.
• Self-starter that demonstrates the ability to work individuallywith minimal supervision as well as part of a team, and to maintaineffective working relationships with employees at all levelsthroughout the institution.
• Demeanor of professionalism, helpfulness, and dedication toproviding excellent customer service to the internal and externalclients of Anatomic Pathology.
• Outstanding interpersonal and customer service skills withfocus on patient care.
• Solid organizational skills: ability to handle multipleassignments and priorities yet still fulfill all commitments.
• Ability to take direction and use independent judgment tocoordinate and meet multiple deadlines.
• Ability to interpret complex rules, regulations, policies,procedures, and guidelines.
• Ability to work effectively under pressure and handle sensitiveor difficult issues with grace and confidence.
• Personal integrity and proven sound judgment andproblem-solving skills.
• Credibility, accountability, and outstanding work ethics.

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

ADA Statement:

The University will provide reasonable accommodations to applicantswith disabilities throughout the employment application process. Torequest an accommodation pursuant to the Americans withDisabilities Act, please contact the Human Resources ADACoordinator at [e-mail].

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safeand secure environment for our faculty, staff, students andvisitors. To assist in achieving that goal, we conduct backgroundinvestigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19virus and other vaccine preventable diseases . If you work, visit, or volunteerin healthcare facilities or clinics operated by our affiliatedhospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillancepolicies of the facilities or clinics where you work, visit, orvolunteer, respectively. In addition, if you work in certainresearch areas or perform certain safety sensitive job duties, youmust enroll in the occupational health medical surveillance program .

Anticipated Pay Range:

The starting salary range (or hiring range) for thisposition has been established as $85,068 to $113,992. The above salary range (or hiring range) represents theUniversity's good faith and reasonable estimate of the range ofpossible compensation at the time of posting. This position may beeligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck.The University of Colorado provides generous leave, health plansand retirement contributions that add to your bottom line.

Total Compensation Calculator