Analytics and Projects Team Supervisor – Internal (MA5/AHSO)

Washington State Health Care Authority; Olympia (WA); Remote; USD 90,000 - 120,000; Full time

Job summary

The Washington State Health Care Authority seeks an Analytics and Projects Team Supervisor to lead division-wide initiatives. This remote role supports Apple Health Services and Operations, supervising analysts and coordinating complex programs impacting Medicaid policies and service delivery.

You will guide strategic analyses, manage critical projects, and partner with executive leadership to steer performance and policy implementation.

Qualifications

• Supervisor Experience: at least one year of supervisory experience.
• Enterprise Process and Organizational Improvement: lead major evaluations and develop solutions with long-term impact.
• Enterprise Performance and Data Strategy: establish analytical and performance-management approaches.
• Major Project and Initiative Leadership: lead highly complex cross-functional projects with high visibility.
• Expert-Level Strategic Analysis: lead complex analyses with significant organizational impacts.
• Strategic Problem Solving and Executive Decision Support: evaluate issues and provide strategic recommendations.
• Strategic Policy and Impact Analysis: evaluate laws and policies and advise leadership.
• Executive Consultation and Communication: translate complex information into strategic options for executives.
• Strategic Leadership and Organizational Influence: guide cross-functional analytical efforts and mentor staff.

Responsibilities

• Serves as the project manager on division-wide Medicaid-related projects.
• Facilitates large internal and cross-divisional stakeholder workgroups to improve processes and user experience.
• Coordinates statewide projects to implement policy or system changes for Medicaid access and eligibility.
• Facilitates division-wide process improvement initiatives.
• Acts as legislative coordinator for division bill analysis and tracking.
• Identifies impacts and risks of proposed legislation on Medicaid clients and providers.
• Provides expert consultation to senior management on resources, priorities, and planning.
• Identifies problems and recommends improvements to operating processes.
• Plans, assigns, and reviews staff work to achieve objectives.
• Evaluates staff performance and prepares appraisals.
• Assesses training needs and arranges or provides instruction.

Skills

Process Improvement

Strategic Thinking

Project Leadership

Team Leadership

Education

Bachelor's degree in business/public health/related field

Tools

Microsoft Excel

Power BI

SharePoint

ServiceNOW

ProviderOne

CMS Supervisor

ACEs

HealthPlanFinder

Avaya Workplace

Job description

Analytics and Projects Team Supervisor - Internal

This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This is an internal opportunity and is only open to current HCA employees.

All HCA employees are required to be Washington state residents upon their first day of employment.

The Opportunity

This supervisor supports the work of the Apple Health Services and Operations (AHSO) division by analyzing legislation, performing continuous improvement, and developing strategies to leverage resources that enable division staff to meet each of their program’s goals. This position supervises the work of management analysts that support the operational needs of AHSO.

Key Responsibilities

• Serves as the project manager on projects that span the division and serve the Medicaid client and provider populations.
• Facilitates large internal and cross-divisional stakeholder workgroups to improve operational processes and the customer or user experience.
• Coordinates statewide projects to operationalize changes to health care policy or systems that improve access to Medicaid, or efficiency and quality of eligibility determinations.
• Facilitates process improvement projects across the division.
• Acts as legislative coordinator for the division; supports the coordination, tracking, and completion of division bill analysis.
• Identifies impacts, concerns, and risks of proposed legislation on division activities and Medicaid clients and providers.
• Provides expert consultation to senior level management staff in developing strategies for the use of resources, defining departmental needs and priorities, organizational change, long range planning, and setting goals and objectives.
• Identifies problems and analyzes operating deficiencies or difficulties, providing management with recommendations.
• Plans, assigns, and reviews the work of staff for successful achievement of objectives.
• Evaluates employee performance and prepares performance appraisals.
• Assesses training needs of staff and arranges for or provides instruction.

Why You’ll Love This Role

• You will perform work that is high profile within the division and directly supports its goals.
• You will have responsibility in determining division goals and how to achieve them.
• Your work will enhance operational consistency within the division.

What You Bring

• Process Improvement: You have led evaluation and improvement of programs, business processes, or service delivery.
• Strategic Thinking: You utilize qualitative and quantitative data to make decisions about program direction.
• Project Leadership: You are confident leading projects that have high impact and are highly visible within your organization.
• Team Leadership:You are adept at setting team direction, guiding others’ work, and managing competing priorities.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Supervisor Experience - As this position is required to supervise, experience must include at least one year of supervisory experience.
• Enterprise Process and Organizational Improvement - Demonstrated ability to lead major evaluations of programs, organizational structures, business processes, or service-delivery models and develop comprehensive solutions having broad or long-term organizational impact.
• Enterprise Performance and Data Strategy - Demonstrated ability to establish or lead analytical and performance-management approaches that integrate complex quantitative and qualitative information to evaluate organizational outcomes and inform strategic decisions.
• Major Project and Initiative Leadership - Demonstrated ability to lead highly complex, cross-functional, or enterprise-wide projects and initiatives involving significant organizational risk, executive visibility, competing priorities, and substantial stakeholder interests.
• Expert-Level Strategic Analysis - Demonstrated ability to lead highly complex, unprecedented, sensitive, or enterprise-level analyses requiring advanced judgment, integration of multiple information sources, and consideration of significant organizational impacts.
• Strategic Problem Solving and Executive Decision Support - Demonstrated ability to evaluate high-risk or organization-wide issues, anticipate short- and long-term consequences, develop strategic alternatives, and provide authoritative recommendations to executive or senior leadership.
• Strategic Policy and Impact Analysis - Demonstrated ability to evaluate complex or emerging laws, rules, policies, standards, and strategic initiatives and advise leadership regarding organizational implications, risks, implementation strategies, and necessary changes.
• Executive Consultation and Communication - Demonstrated ability to serve as a subject-matter expert and trusted advisor to senior or executive leadership by translating highly complex information into clear strategic options, implications, risks, and recommendations.
• Strategic Leadership and Organizational Influence - Demonstrated ability to lead cross-functional analytical efforts, influence organizational direction, facilitate resolution of complex or competing interests, mentor or guide professional staff, and establish analytical approaches or best practices.

Required Competencies

• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
• The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.
• The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• Demonstrated knowledge of customer service delivery for Medicaid clients and providers, including core functions of the Apple Health Services and Operations Division, and relationships to partner call and contact centers that support Medicaid programs.
• Demonstrated proficiency with tools like Microsoft Office Suite (especially Excel, Word, and PowerPoint). Previous experience with HealthPlanFinder, ACES, ProviderOne, ServiceNOW, Avaya Workplace, CMS Supervisor, SharePoint, and PowerBI a plus.
• Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent.
• Demonstrated ability to apply human-centered design principles to business processes and systems. Seeks to understand the customer journey to improve customer experience and outcomes.
• Demonstrated experience developing comprehensive communication strategies to ensure effective information flow regarding complex issues and strategic initiatives.
• Demonstrated ability to assign, instruct, and coordinate the work of professional staff. This includes providing training, conducting performance reviews, addressing leave requests, and taking corrective action as needed.
• Provides expert guidance and direction to staff and teams, cultivating a culture of high performance and continuous improvement.
• Nine (9) years of a combination of experience and/or higher education.
  • Education is in business administration, public administration, law, public health, health administration, or a related field. (Bachelor's degree = four years; associate degree = two years)
  • Experience is conducting research and analyzing policies, laws, rules, or regulations.

About the Division

The Apple Health Services and Operations (AHSO) Division serves as a central point of contact for clients, providers, insurance companies, attorneys, state agencies, and other external partners engaging with the Health Care Authority (HCA). AHSO team members serve as the face and voice of Apple Health Medicaid and other programs offered by HCA. In addition to delivering responsive customer service, AHSO supports essential operations for Medicaid and other programs, including provider enrollment, coordination of benefits, billing assistance, claims adjudication, and prior authorization of services. Through these functions, the division helps promote accurate program administration, timely issue resolution, and effective access to Medicaid services.

About the Washington State Health Care Authority

Better Health. Better Care. A Healthier Washington.

At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State’s largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinated care coverage, supports behavioral health prevention, treatment, crisis response, and recovery and helps strengthen access to high -quality care across Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PMFL)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Work Location and Schedule

This is a full-time 40-hour-per-week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Our commitment to an inclusive workplace:

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work.

Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resources Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Veterans

We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans’ preference in accordance with Washington State Law. If you are claiming veterans’ preference, you must attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.