Analytical Instrument Service Engineer

Synectics Inc.; North Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Synectics Inc. is seeking an Analytical Instrument Service Engineer in Illinois to install, maintain, and repair instruments such as HPLC, GC, and mass spectrometry systems across diverse laboratories.

The role emphasizes preventive maintenance, diagnostics, and timely troubleshooting, with a strong focus on customer service, documentation, and collaboration with cross-functional teams to maximize instrument uptime and lab performance.

Qualifications

• Bachelor's degree or higher in a science-related field is highly preferred.
• 5+ years of directly relevant experience may substitute education.
• 3+ years hands-on experience with analytical instruments (HPLC, GC, MS).

Responsibilities

• Install, calibrate, and repair HPLC, GC, and mass spectrometry systems.
• Perform preventive maintenance and diagnostics to minimize downtime.
• Provide clear documentation and guidance to customers and internal teams.

Skills

Communication

Troubleshooting

Customer focus

Time management

Learning agility

Education

Bachelor's degree in science

Associate degree or HS + 5+ years experience

Tools

Empower chromatography software

HPLC/GC/MS instrumentation

Job description

• The Analytical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation, maintenance, and repair of advanced scientific instruments (including high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems).
• This role requires continuous learning to keep pace with evolving laboratory equipment and technologies.
• Under the guidance of managers, specialists, and engineers, the technician rapidly develops necessary skills to deliver exceptional service and support.
• Beyond technical mastery, this position is responsible for comprehensive service and customer relationship management-diagnosing instrument issues, performing preventive maintenance, and qualifying chromatography systems.
• Success relies on strong communication, creativity, and a customer-focused problem-solving approach to keep laboratory operations efficient and help customers achieve scientific goals.
• Develop and maintain up-to-date technical skills and expertise in the installation, maintenance, calibration, and repair of analytical lab instrumentation such as high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems.
• Diagnose and resolve instrumentation performance issues via troubleshooting, repairs, and preventive maintenance.
• Coordinate problem resolution with cross functional groups and external suppliers to expedite services and repairs.
• Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime.
• Review technical documentation, analyze reports, and recommend corrective actions as needed.
• Use computerized maintenance management systems (CMMS) to track service requests and document activities.
• Train peer technicians on equipment use, maintenance, calibration, and troubleshooting.
• Maintain compliance with company policies, including internal department, quality system, and health and safety policies.
• Meet customer expectations, maintain relationships, and provide follow-up plans.
  

Description

• The Analytical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation, maintenance, and repair of advanced scientific instruments (including high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems).
• This role requires continuous learning to keep pace with evolving laboratory equipment and technologies.
• Under the guidance of managers, specialists, and engineers, the technician rapidly develops necessary skills to deliver exceptional service and support.
• Beyond technical mastery, this position is responsible for comprehensive service and customer relationship management-diagnosing instrument issues, performing preventive maintenance, and qualifying chromatography systems.
• Success relies on strong communication, creativity, and a customer-focused problem-solving approach to keep laboratory operations efficient and help customers achieve scientific goals.
• Develop and maintain up-to-date technical skills and expertise in the installation, maintenance, calibration, and repair of analytical lab instrumentation such as high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems.
• Diagnose and resolve instrumentation performance issues via troubleshooting, repairs, and preventive maintenance.
• Coordinate problem resolution with cross functional groups and external suppliers to expedite services and repairs.
• Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime.
• Review technical documentation, analyze reports, and recommend corrective actions as needed.
• Use computerized maintenance management systems (CMMS) to track service requests and document activities.
• Train peer technicians on equipment use, maintenance, calibration, and troubleshooting.
• Maintain compliance with company policies, including internal department, quality system, and health and safety policies.
• Meet customer expectations, maintain relationships, and provide follow-up plans.
  

Qualifications

• Bachelor's degree or higher in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering, Biology) highly preferred; equivalent education, training, or experience will be considered.
• Associates degree or High school diploma/GED with 5+ years of directly relevant experience may be acceptable.
• 3+ years of hands-on experience with analytical instrumentation, such as Spectrophotometers, Chromatography Systems (LC, GC, HPLC/UPLC, SFC), and Mass Spectrometry Systems.
• Eagerness to learn and keep pace with new technologies and laboratory solutions.
• Ability to communicate effectively with diverse audiences and address specific customer needs.
• Personal integrity and commitment to quality
• Effective time management and ability to prioritize service requests.
• Advanced troubleshooting and analytical problem-solving abilities
• Ability to produce clear and concise documentation
• 3-5 Years of experience
• Experience calibrating lab equipment such as an HPLCs, GCs, and Mass Spectrometers using NIST traceable standards.
• Experience repairing/maintaining lab equipment such as an HPLCs, GCs, and Mass Spectrometers
• Experience using chromatography software such as Empower.
  

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
Synectics is an equal opportunity employer.