Analyst (Support & Operations)

HCL Technologies Limited; El Paso (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

HCL Technologies Limited seeks a Healthcare Specialist in El Paso, TX to deliver premier customer service, process orders, explain products, and handle complaints with clarity and courtesy. The role emphasizes bilingual communication (Spanish/English) and healthcare customer service experience.

Responsibilities include documenting interactions, resolving inquiries, and maintaining client relationships to ensure satisfaction and loyalty in a regulated healthcare context.

Qualifications

• HS Diploma or GED is required or preferred.
• Customer service experience in a healthcare environment is preferred.
• Bilingual in Spanish and English is preferred.

Responsibilities

• Provide premier customer service on inquiries and processing orders.
• Explain client products and handle complaints in a prompt, courteous, and clear manner.
• Confer with customers via phone, email, live chat, or other methods to fulfill requests.
• Keep records of interactions and transactions, including inquiries and actions taken.
• Build and maintain business relationships to promote customer loyalty.

Skills

Customer service

Healthcare experience

Bilingual Spanish/English

Education

HS Diploma or GED

Job description

TheHealthcare Specialist will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.

Key Responsibilities

• Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication.
• Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
• Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client.
• Documents Adverse Events and Quality Complaints.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.

Skill Requirements

Education and/or Experience: HS Diploma or GED, customer service experience in a healthcare environment preferred.

Language Skills: *PREFERRED BE FLUENT IN BOTH SPAN/ENG* Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.