Analyst/Sr Analyst, AAdvantage Program Strategy

American Airlines; Fort Worth (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking an Analyst/Sr Analyst for AAdvantage Program Strategy in Fort Worth, TX. You will analyze data, build models, and develop strategies to acquire members, qualify elite status, and drive retention within the loyalty program.

The role collaborates with Revenue Management, Marketing, Finance and IT to implement strategic initiatives and measure impact. A Bachelor's in analytics and 3 years of experience are required; MBA is a plus.

Qualifications

• Bachelor's degree in Business Analytics or related field or equivalent experience.
• 3 years related work experience.
• MBA is preferred for advanced roles.

Responsibilities

• Leverages data to identify opportunities to enhance customer loyalty and drive incremental value.
• Performs analyses using database software to derive actionable insights for loyalty products.
• Produces business cases and communicates them with data-driven narratives.
• Collaborates with Revenue Management, Marketing, Sales, Finance, IT and vendors to evaluate opportunities.
• Evaluates and refines strategies over time to ensure relevance and results.

Skills

Data analysis

SQL

Excel

Python

R

Tableau

Communication

Stakeholder management

Education

Bachelor's degree in Business Analytics or related field

MBA (preferred)

Tools

SQL

Excel

Python

R

Tableau

Job description

Analyst/Sr Analyst, AAdvantage Program Strategy View Profile

Need Accommodation Assistance?

Analyst/Sr Analyst, AAdvantage Program Strategy Posting Start Date: 9/28/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 88478

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role is a part of the AAdvantage Program Strategy team within the Commercial Organization. This team is dedicated to generating customer loyalty and creating incremental revenue.
• Responsible for creating strategies to engage customers and drive revenue across the membership lifecycle. This individual will be responsible for analyzing data and constructing models to support member acquisition, elite status qualification and recognition, and customer retention initiatives.

What you'll do

• Leverages data to identify opportunities to enhance customer loyalty and drive incremental value to American through the AAdvantage program
• Performs analyses using database software and tools which derive actionable insights and observations about customer behavior that inform strategic decisions about loyalty products and propositions
• Produces business cases and onboard others through effective and data-validated narratives
• Collaborates extensively with stakeholders in Revenue Management, Marketing, Sales, Finance, Legal, IT, and third-party vendors to evaluate opportunities and implement strategic
• Evaluates and refines strategies over time to ensure continued relevancy and objective realization

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business Analytics or related field; or equivalent experience/training
• 3 years related work experience

Preferred Qualifications- Education & Prior Job Experience

• Masters of Business Administration
• Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
• Strategy experience in customer focused companies/industries

Skills, Licenses & Certifications

• Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset
• Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives
• Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred
• Effective organizational and project management skills with ability to manage multiple and shifting priorities
• Compelling written and oral communication skills capable of influencing others across levels of the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that is why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. 2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.