Analyst, Service-Line & Growth Strategy

NVA General Practice; United States; Hybrid; USD 92,000 - 120,000; Full time

Job summary

NVA General Practice seeks an Analyst, Service-Line & Growth Strategy to build operating and financial analyses that determine market viability, launch needs, and scaling speed across GP, Specialty, ER/Urgent Care, and other opportunities.

Reporting to the Director, you’ll translate opportunities into explicit assumptions, develop capacity and ramp models, and support business-case development and post-launch variance analyses.

Qualifications

• Experience in service-line analytics and healthcare analytics.
• Ability to build volume, staffing, throughput, and ramp models.
• Experience supporting business cases and post-launch analyses.

Responsibilities

• Analyze service-line performance, demand, capacity, utilization, and growth potential.
• Support service-line assessments to identify unmet demand in current market mix.
• Build volume, staffing, throughput, capacity, and ramp models for new services.
• Incorporate KPIs, staffing realities, productivity, and constraints into models.
• Quantify operating requirements and cross-functional dependencies for new services.
• Prepare scenario analyses and business-case support for investments.
• Track early results and update models based on actual performance.

Skills

Service-line analytics

Healthcare analytics

Operations analytics

Finance modeling

Scenario analyses

Education

Bachelor's degree in Business/Finance/Analytics/Healthcare Admin

Advanced degree preferred for Senior Analyst

Job description

The Analyst, Service-Line & Growth Strategy, builds the operating and financial analysis used to determine whether a specific service can work in a specific market, what it will take to launch or expand it, and how quickly it should scale. The role focuses at the service-line level, analyzing demand, current performance, available capacity, staffing, throughput, and growth potential for GP, Specialty, ER/Urgent Care, Pet Resort, and other identified opportunities.

Working under the Director, Service-Line & Growth Strategy, the role converts a service opportunity into explicit operating assumptions - volume, staffing, throughput, ramp, equipment/capacity requirements, and relevant constraints - and supports the resulting business case and investment recommendation. After launch, the role compares early actual performance with the original assumptions and uses the variance to improve future service-line models.

Core Responsibilities

• Analyze service-line performance, demand, available capacity, utilization, and growth potential for assigned markets and opportunities.
• Support specialty and service-gap assessments that identify where demand is not adequately served by the current market service mix.
• Build volume, staffing, throughput, capacity, and ramp models for proposed new services and expansions.
• Incorporate Operational Excellence KPIs, labor/staffing realities, productivity, capacity limits, and other operating constraints into service-line assumptions.
• Quantify the operating requirements of proposed services, including relevant equipment, clinical capability, staffing, and capacity needs provided by cross-functional partners.
• Prepare scenario analyses, sensitivities, and business-case support for service-line investment recommendations.
• Track early results for launched or expanded services against approved volume, staffing, throughput, ramp, and performance assumptions.
• For Senior Analyst-level work, independently structure complex service-line models, diagnose variances, and refine assumptions based on actual performance.

Key Deliverables and Outcomes

• Service-line demand, performance, capacity, and growth-potential analyses for assigned opportunities.
• Volume, staffing, throughput, capacity, and ramp models that define how a proposed service is expected to operate.
• Service-gap and scenario analyses supporting decisions to add, expand, reposition, or rationalize services.
• Business-case analytical support with clearly documented operating assumptions and sensitivities.
• Early-performance reviews comparing actual service results with original assumptions and updating future models accordingly.

Success Metrics

• Accuracy and completeness of volume, staffing, throughput, capacity, and ramp assumptions.
• Timeliness of analytical support for service-gap assessments, growth plans, and investment business cases.
• Degree to which models reflect realistic operating constraints rather than theoretical demand alone.
• Quality of sensitivity analysis and documentation of the assumptions that most affect service-line viability.
• For Senior Analyst-level work, effectiveness in using actual post-launch performance to diagnose variances and improve future models.

Key Internal and External Stakeholders

• Internal: Director, Service-Line & Growth Strategy; Manager, Portfolio Strategy & Investment Governance; Sr. Director, Market Development; Operational Excellence; Medical Leadership; Hospital Operations; Talent Acquisition; Finance and FP&A; Growth; Clinical L&D / Training; Data Scientist, Market Development.
• External: Service-line, clinical, equipment, or market data providers and advisors used for assigned analyses, as applicable.

Experience

• Experience in service-line analytics, growth analytics, healthcare analytics, strategic finance, operations analytics, consulting, or a related analytical role.
• Demonstrated ability to analyze service demand, current performance, capacity, staffing, throughput, and growth potential.
• Experience building volume, staffing, throughput, ramp, or operating models for new or expanded services.
• Ability to incorporate operational constraints and KPIs into financial or strategic models and test key sensitivities.
• Experience supporting business cases and comparing early actual performance with original launch or growth assumptions.
• For Senior Analyst level, demonstrated ability to independently structure complex service-line analyses and diagnose performance variances.
• Experience in veterinary, animal health, specialty or emergency healthcare, or another clinical services environment preferred.

Education, Certifications, and Licensing

• Bachelor's degree in Business, Finance, Economics, Analytics, Healthcare Administration, Operations, or a related field, or equivalent experience, required.
• Advanced degree in Business, Analytics, Finance, or Healthcare preferred for Senior Analyst-level work.
• Relevant analytics, finance, or healthcare strategy credentials are a plus but not required.

Physical Demands

This role is primarily sedentary and performed in an office or remote environment. It may require occasional travel, extended periods of sitting, and regular use of a computer and standard office equipment.

Job requirements, responsibilities, deliverables, outcomes, and success metrics are subject to change based on business needs.

FLSA Classification: Exempt

The base salary range for this full-time position is $92,000-$120,000 annually. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This role is not open to receiving agency candidates and any contingent submissions will not be honored.