Analyst - Service Coordination

CENTRAL MAINE POWER CO; Virginia (MN); On-site; USD 72,000 - 91,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental/vision insurance

Tuition reimbursement

Professional development

Career advancement

Job summary

CENTRAL MAINE POWER CO in Brunswick, ME seeks a Customer Service/Service Coordination professional to monitor, coordinate, and support all customer service requests. You will ensure delivery of superior service and manage workflow for new service installations, upgrades, and appointment scheduling with the Integrated Planning and Scheduling group.

The role requires strong communications, organizational and analytical skills, with experience in electric operations or customer service, and a

Qualifications

• Associates degree with 3+ years relevant experience or HS/GED with 5+ years experience.
• Experience in electric operations or customer service preferred.
• Strong computer skills including Microsoft Office (PowerPoint, Excel, Word), SAP Work Management.

Responsibilities

• Maintains knowledge of company policies related to new service process.
• Acts as liaison between Service Center and Customer Contact Center to improve communication.
• Interacts with internal and external customers including contractors and electricians.
• Monitors the Customer Service Guarantee and Appointment process to remove barriers.
• Leads electric operations for MPUC disputes and inquiries.
• Collaborates with Energy Service Advisor, Customer Service Advisor and Line Supervisor on service issues.
• Delivers high level of customer service to contractors and customers.
• Participates in emergency storm restoration efforts.
• Works to improve policy communication to contractors.

Skills

Written and verbal communications

Independent work

Prioritization

Customer service

Organizational skills

Analytical skills

Education

Associates Degree with 3 years experience

High School/GED with 5 years experience

Bachelor’s Degree preferred

Tools

Microsoft Office

PowerPoint

Excel

Word

SAP Work Management

Job description

Location: Brunswick, ME

Reports to: Sr. Manager

Work Type: Office

The salary range for this position is based on experience level ranging from $72,400 to $90,500 plus up to 16% bonus

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses 12%
• 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

Responsible for monitoring, coordinating and supporting all customer service requests. Ensures the delivery of superior customer service and accurate measurement of company goals versus achievements. Manages the workflow of the new service installations, service upgrades, and appointment scheduling and works directly with the Integrated Planning and Scheduling group to achieve high levels of customer satisfaction.

Key Responsibilities

• Maintains a thorough knowledge of all company policies as they relate to the new service process, including but not limited to line extension policies, Field Operating Procedures, contractors’ handbook, city, town and state ordinances, MPUC rules and regulations and Distribution Standards.
• Acts as liaison for the Service Center between the Service Centers and the Customer Contact Center to enhance communication and coordination of the new service process.
• Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process,
• Responsible for monitoring the Customer Service Guarantee and Appointment process, including, but not limited to job workflow to remove barriers and/or roadblocks.
• Takes the lead role for electric operations for all applicable MPUC disputes and inquiries promptly and professionally.
• Works with Energy Service Advisor, Customer Service Advisor and Line Supervisor with service‑related issues.
• Strives to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve.
• Participates in emergency storm restoration efforts.
• Works to enhance the communication of policies and procedures to our contractors

Required Qualifications

• Strong written and verbal communications skills
• Demonstrated ability to work independently, as well as with a team
• Able to prioritize own work and complete multiple tasks in a fast paced environment.
• Exceptional customer service skills
• Excellent organizational and analytical skills

Education & Experience Required

• Associates Degree with a minimum of three years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
• Experience in electric operations or customer service
• Strong computer skills including: Microsoft Office applications (PowerPoint, Excel, Word), SAP Work Management

Preferred Qualifications

• Bachelor’s Degree in related field preferred.

Growth & Continuous Improvement Initiative & Change

Company: CENTRAL MAINE POWER CO

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: October-30-2026