Analyst, Sales Support

XPO, Inc.; Searcy (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

Health insurance from day one

Life and disability insurance

Paid time off (pto) 15 days first year

Company holidays (9)

401(k) with company match

Education assistance

Incentive plan participation

Job summary

XPO, Inc. in Searcy, AR is seeking an Analyst, Sales Support to develop customer relationships and coordinate sales activities. The role supports the sales team with administrative tasks, quotes, and customer communications.

Ideal candidates have a Bachelor’s degree or equivalent, 2–3 years in customer service, and experience with data entry, Salesforce, and Excel. Growth opportunities and day-one benefits are highlighted in the description.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 2–3 years in customer service.
• Experience with data entry using Excel or Salesforce.
• Experience with event coordination and marketing.
• Experience preparing and auditing customer quotes.
• Ability to communicate across levels and diagnose problems.

Responsibilities

• Develop customer relationships and communicate trailer specifications between engineering and sales.
• Support sales operations and initiatives across the organization.
• Coordinate trade shows, including logistics, planning, and event preparation.
• Attend trade shows and industry events to represent the company and support sales.
• Provide fleet purchase updates and communicate status to stakeholders.
• Prepare, review, and manage customer quotes for accuracy and timely delivery.
• Serve as a Senior Sales Assistant supporting the sales team administratively and with customers.
• Act as primary contact for new customers during quoting and specification processes.
• Develop and maintain customer specifications and documentation.
• Build strong relationships with customers through responsive, professional service.
• Collaborate with internal teams to meet customer requirements and timelines.
• Identify opportunities to improve sales processes and the customer experience.
• Take on additional responsibilities as business needs evolve.

Skills

Customer service

Data entry

Salesforce

Excel

Event coordination

Communication

Problem solving

Education

Bachelor’s degree or equivalent in Engineering, Business, Sales or related field

Tools

Salesforce

Excel

Job description

Analyst, Sales Support

Location:

Searcy, AR, US, 72143

What you need to succeed as an Analyst, Sales Support at XPO

Minimum qualifications:

• Bachelor’s Degree in Engineering, Business, Sales or a related field, or equivalent work experience

• At least 2-3 years in customer service

• Experience with data entry, through excel, Salesforce, or similar workflows

• Experience with event coordination and marketing

• Experience preparing and/or auditing customer quotes

• Ability to communicate across multiple levels and job functions

• Ability to analyze and solve problems

About the Analyst, Sales Support job

Pay, benefits and more:

• Competitive compensation package

• Full health insurance benefits available on day one

• Life and disability insurance

• Earn up to 15 days of PTO over your first year

• 9 paid company holidays

• 401(k) option with company match

• Education assistance

• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Develop customer relationships and communicate trailer specifications between engineering and sales team.

• Actively support sales operations and initiatives across the organization.

• Coordinate trade shows, including logistics, planning, and event preparation.

• Attend trade shows and industry events when possible to represent the company and support sales efforts.

• Provide fleet purchase updates and communicate status information to internal and external stakeholders.

• Prepare, review, and manage customer quotes to ensure accuracy and timely delivery.

• Serve as a Senior Sales Assistant, supporting the sales team with administrative and customer-facing responsibilities.

• Act as the primary point of contact for new customers throughout the quoting and specification process.

• Develop and maintain customer specifications and documentation.

• Build and maintain strong relationships with customers by providing responsive and professional service.

• Collaborate with internal teams to ensure customer requirements and project timelines are met.

• Identify opportunities to improve sales processes and customer experience.

• Assume additional responsibilities and support new initiatives as business needs evolve and the role expands.

• Demonstrate the Company’s core values and comply with all Company policies and procedures

• Perform other duties as assigned by management.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .