Analyst, Quality & Training

Electric Co-op; Lincoln (NE); Hybrid; USD 57,000 - 70,000; Full time

Job summary

NRECA in Lincoln, Nebraska, seeks a Quality & Training Analyst to join the Insurance & Financial Services team. You’ll support training programs, monitor quality, and help ensure accurate member service processes.

Two openings: one for medical claims experience, the other for training and retirement plan expertise. You’ll update procedures, assist with escalated member-facing transactions, and coach staff to improve service outcomes.

Qualifications

• Bachelor's degree or college coursework plus 2+ years of quality assessment and training experience or applicable subject matter expertise in the medical insurance or retirement plan services industry.
• Experience creating educational materials and training aids; supporting onboarding and staff training.
• Knowledge of ERISA, IRS and DOL regulations related to defined benefit plan administration preferred.

Responsibilities

• Supports the delivery of training programs and contributes to training materials.
• Reviews employee processing work and member service calls for timeliness, quality, and accuracy.
• Assists with updating standard operating procedures in partnership with QA and business areas; may process escalated member-facing transactions.

Skills

Quality assessment

Training experience

Communication skills

Customer service

Education

Bachelor's degree or college coursework + 2+ years experience

Tools

Microsoft Office

Job description

## Job Description# **Analyst, Quality & Training (2 openings)**Location: Lincoln, Nebraska# # **Join a Mission-Driven Organization**Are you detail-oriented, customer-focused, and passionate about helping people navigate their specialty benefit accounts? NRECA is seeking a Quality & Training Analyst to join our Insurance & Financial Services team in Lincoln, Nebraska. In this role, you will join a team that’s proud to be named one of **Lincoln’s Best Places to Work**!# # **About NRECA**NRECA is the national trade association representing more than 900 consumer-owned electric cooperatives across the United States. We provide advocacy, financial services, and business solutions that help electric cooperatives serve their communities. The work in the Insurance & Financial Services department (I&FS) is diverse, intellectually engaging, and deeply impactful. They foster a culture of belonging, driven by values like communication, creative problem-solving, and accountability. If you’re motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you.# # **Position Summary****Explore the Analyst roles:** One role is ideal for candidates with medical claims experience, while the other is best suited for those with training experience and retirement plan expertise.Both Analysts play a key role in supporting employee success and delivering exceptional service by facilitating training, evaluating quality and performance, and ensuring accurate and efficient benefit service processes. The position blends training, coaching, quality assurance, and operational support to enhance employee effectiveness, elevate the member experience, and drive results for the business units served. They also serve as a subject matter resource for complex processes and transitions, including member-facing situations that require advanced knowledge, critical thinking, and strong problem-solving skills.The work hours are scheduled between 7:30 a.m. to 5:00 p.m. with the employees’ start time determined by the manager and employee. This position is eligible for NRECA's hybrid schedule, offering the flexibility to work a hybrid schedule and work from home up to two days per week.# **Key Responsibilities*** Supports the delivery of training programs, contributes to training materials and aids, and may assist with routine training delivery.* Reviews employee processing work and member service calls for timeliness, quality, accuracy, and productivity within assigned business areas.* Assists with updating and organizing standard operating procedures in partnership with the Quality Assurance team and business areas, as needed.* May process escalated member-facing claims transactions requiring specialized knowledge.# **FLSA Status**Non-Exempt## Qualifications# **Education, Experience, and Certifications, (required and preferred)*** **Required Education**: Bachelor's degree or college coursework plus 2+ years of quality assessment and training experience or applicable subject matter expertise, within the medical insurance or retirement plan services industry.* **Preferred Experience**: Experience working with quality assessments, assisting with the creation of educational materials and training aids, and supporting the training and onboarding of staff. Experience within the insurance industry working with medical insurance plans or experience within the financial services industry working with retirement plans.# **Knowledge, Skills and Abilities (as demonstrated by prior work experience)*** Knowledge of ERISA, IRS, and/or DOL regulations related to defined benefit plan administration preferred.* Knowledge of applicable processing policies, procedures, and workflows.* General knowledge of employee benefits gained through education or experience.* Ability to manage time, prioritize work, multitask, and perform effectively under pressure.* Ability to identify improvement opportunities and recommend constructive solutions.* Ability to collaborate effectively, build positive working relationships, and provide timely follow-up.* Strong customer service, verbal, and written communication skills.* Ability to exercise sound judgment and discretion in all responsibilities.* Proficiency in Microsoft Office applications.* Ability to report to the office as required.# **Essential** **Physical** **Requirements**Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.* Primarily sedentary work with extended periods of sitting.* Visual acuity is sufficient for computer work and data analysis.* Manual dexterity for frequent keyboard use.* Occasional light lifting (up to 10 lbs).* Effective communication in person, by phone, and via email.# **Salary Range**: **$57,000 - $70,000**Final Compensation determined by individual qualifications, experience, and internal equity.***Disclaimer Statemen******t:** The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned**.*