Analyst, Programmer III

FedEx Group; Northern (KY); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan with company match

Tuition reimbursement

Paid time off

Job summary

FedEx Supply Chain is seeking a Programmer Analyst III to provide level-3 support, analyze and modify complex software, and ensure timely customer service. The role emphasizes full-stack activity with Java-based technologies and Oracle SQL, contributing to business systems and platform improvements.

The candidate should bring 6–8 years of experience, strong communication, and the ability to work in a fast-paced environment with after-hours support when needed.

Qualifications

• Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.
• 6-8 years of relevant experience.
• Excellent verbal and written communication skills.
• Strong understanding of Java technologies (Java 1.4+), JSP, and web tech (HTML/JavaScript).
• Experience with Oracle database 9+ and SQL/PLSQL development.
• Ability to read, analyze and interpret technical and business documents.
• Ability to write reports and procedures; good presentation skills.
• Team player with customer-service focus and problem-solving mindset.

Responsibilities

• Encode, test, debug and document complex software/programs.
• Review, analyze, troubleshoot, and modify core and customized software.
• Respond to complex escalated customer inquiries for technical/operational support.
• Resolve complex technical matters to meet SLAs.
• Analyze and implement corrective action for root-cause analysis.
• Follow Software Development Life-Cycle standards.
• May provide consultation on complex projects as a top-level contributor.
• Serve as point of contact for higher level issues and coordinate with seniors.
• Position is full-time and may require after-hours or on-call support including weekends.

Skills

Java

HTML/JavaScript

SQL/PLSQL

Oracle

Education

Bachelor's degree in Computer Science or related field

Tools

JSP

XML

Job description

The Programmer Analyst III - provides level 3 support services applicable to experience. Full Stack Developer with experience in Micro Services as well as UI Expertise in using Angular and Kotlin and very proficient in UI technologies and experience which supports these technologies, which are Key for our platform UI development. Provides business systems design, analysis and programming services to modify existing programs and write new programs. Assists in maintaining the daily production schedule of core business systems and provide user support/consultation, training and technical, operational and production support. Demonstrates expertise in a variety of the field's concepts, practices, and procedures and incumbent is the subject matter expert in a variety of programming languages and utilities. Possesses an advanced understanding of the organizations products and services.

Primary Responsibilities

• 1. Encode, test, debug and document associated, complex software/programs.
• 2. Review, analyze, troubleshoot, and modify complex core and customized software.
• 3. Respond to complex, escalated customer inquiries/requests for technical/operational support.
• 4. Resolve complex technical matters to meet customer service level agreements.
• 5. Analyze and/or implement corrective action for root cause analysis/fixes or corrective action of defects.
• 6. Follow documented Software Development Life-Cycle standards.
• 7. May provide consultation on complex projects and is considered to be the top level contributor or specialist.
• 8. Point of contact for higher level or complex issues and will work with senior levels for resolution.
• 9. This position is full-time and may require after hours or on-call support including, but not limited weekends and evenings.

Education/Experience

• 1. Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field and 6-8 years of relevant experience.
• 2. Excellent verbal and written communication skills.
• 3. Must be able to demonstrate a strong understanding in the following areas: Java technologies using Java 1.4 and greater, JSP,XML: Web Technologies, such as HTML, JavaScript.
• 4. Experience with Oracle database 9 and above and expertise in SQL and PL/SQL development.
• 5. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, work instructions, process maps and/or governmental regulations.
• 6. Ability to write reports, business correspondence, and procedure manuals.
• 7 . Ability to effectively present information and respond to questions from a variety of internal and external customers.
• 8. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• 9. Basic understanding of and willingness to learn and adopt professional and industry standards.
• 10. Customer service driven.
• 11. Strong team player.

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.