Analyst, Portfolio Administration

Santander US; Jericho (NY); On-site; USD 46,000 - 74,000; Full time

Job summary

Santander US is seeking an Analyst, Portfolio Administration to support the Business Credit Center within Operations & Administration. You will manage a portfolio of small business loans, coordinate loan renewals and documentation, and liaise with Relationship Managers to sustain client relationships.

You will handle time-sensitive customer service requests, perform risk reviews, and identify revenue opportunities while ensuring data integrity and adherence to underwriting procedures.

Qualifications

• Bachelor’s degree in related field or equivalent demonstrated through work experience, training, military service, or education.
• 3+ years in Business Banking loan administration or compliance.
• Experience with legacy systems McCraken and Nautilus repositories.
• Ability to assess credit decisions and perform underwriting.
• Strong written and numeric skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage a portfolio of Small Business loans and alert senior management to issues.
• Deliver superior customer service to business relationships.
• Drive renewal and modification process for loans, lines and letters of credit by coordinating underwriting and closing processes.
• Perform routine reviews of relationships to ensure risk grades and data integrity.
• Identify revenue generation and cross-sell opportunities with sales partners.
• Support loan payment collection to meet targets for past dues and charge-offs.
• Identify and support transfer of problem loans to the Commercial workout unit.

Skills

Loan administration

Compliance

Legacy systems

Credit analysis

Organized

Written communication

Underwriting

Public speaking

Customer service

Education

Bachelor's degree

Tools

McCraken

Nautilus

Job description

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

Supporting the Business Credit Center within the Operations & Administration the Analyst, Portfolio Administration is responsible for driving activities relating to the management of commercial loans within the Business Credit Center portfolio. Delivering an industry-leading customer experience for our business clients and manage the administrative functions related to general customer service requests, loan maturities and documentation, credit quality maintenance, risk mitigation and management, and collateral tracking. This position will require significant customer contact and will liaison with Relationship Managers to co-manage existing client relationships. The ability to work in a fast-paced environment, multi-task, and prioritize workflow is critical. As an Analyst, the individual will handle time-sensitive customer service requests and will be directly engaged with clients and Bank Operations staff to promptly resolve issues.

• Manage a portfolio of Small Business loans and alert senior management to issues which affect portfolio asset quality.
• Deliver superior customer service to business relationships and ensure consistent client experiences throughout the Bank's footprint.
• Drive the renewal and modification process for loans, lines and letters of credit by coordinating the underwriting and closing processes.
• Perform routine, thorough reviews of relationships in assigned loan portfolio to ensure accurate risk grades and data integrity at all times.
• Identify revenue generation and cross-sell opportunities by mining existing customer base and working closely with sales partners.
• Support the Bank's loan payment collection efforts to remain within targets for past dues and charge-offs.
• Identify and support the transfer of problem loans to the Commercial workout unit.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.

Professional Experience:

• Experience in credit structuring and underwriting and cross selling. - Preferred.

Skills:

• 3+ Years Business Banking Loan Administration and/or Compliance experience - Preferred.
• Experience with legacy systems such as McCraken and repositories within Nautilus – Preferred.
• Demonstrates experience and judgment with credit decisions and analysis.
• Organized and self-sufficient.
• Strong quantitative reasoning and writing skills.
• Knowledge of underwriting and experience with all underwriting procedures.
• Ability to effectively present information and respond to questions from groups or managers, members, and general public.
• Excellent member service skills.
• Capacity to complete the project on time.

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$45,750.00 USD

Maximum:

$74,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) (https://businessolver.foleon.com/santander/2026-santander-eguide/)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO