Analyst, Pharmacy Quality

Navitus Health Solutions, LLC; United States; Remote; Full time

Job summary

A leading company in specialty pharmacy solutions is seeking a Quality Analyst to enhance service quality and monitor performance metrics. This role involves auditing service calls, implementing quality control procedures, and providing insights to leadership. Join a team that values creativity and diversity while enjoying competitive benefits including health insurance and paid time off.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K match up to 5%

Adoption Assistance

Flexible Spending Account

Qualifications

• High School or GED required; Bachelor's preferred.
• Proficiency in Microsoft Office applications.

Responsibilities

• Develop and monitor processes for key performance indicators.
• Audit inbound service calls for quality and compliance.
• Create assessments and recommendations based on data.

Skills

Proficiency in Microsoft Outlook

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Interpersonal Skills

Education

High School or GED

Bachelor’s degree or equivalent experience

Job description

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions. Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Our team members work in an environment that celebrates creativity and fosters diversity.

Pay Range

USD $21.56 - USD $25.66 /Hr.

Work Schedule Description

M-F 8am-5pm, CT

Remote Work Notification

ATTENTION: Lumicera is unable to offer remote work to residents of Alabama, Alaska, Connecticut, Delaware, Hawaii, Iowa, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.

Overview

Due to growth, we are adding a Quality Analyst to our team!

The Quality Analyst will be responsible for developing, implementing, and monitoring processes to obtain and audit key performance indicators. They will continually monitor the abilities, competencies, and service quality delivered by team members and provide reports to area leaders.

The Quality Analyst will audit inbound service calls to assess employee demeanor, technical accuracy, performance, and conformity to company policies. They will document outcomes, training plans, and development needs.

Is this you? Find out more below!

Responsibilities

• Participate in a robust Quality Management Program, including recommendations on audit frequency, scoring mechanisms, and technology used.
• Design and implement procedures and scenarios for quality control.
• Create and present assessments and recommendations to leadership using data.
• Work with workforce management on forecasting volume and staffing needs.
• Communicate findings from test results to contributors and leaders.
• Monitor and audit calls to ensure accurate and complete information is provided.
• Maintain expert knowledge in quality customer care activities.
• Meet and review audit outcomes with individuals, providing support and development opportunities.
• Ability to travel to other campuses and training events.
• Other duties as assigned.

Qualifications

• High School or GED required.
• Bachelor’s degree or equivalent experience preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Support compliance program objectives.
• Ability to interact cooperatively and respectfully with others.

What can you expect from Navitus?

Top benefits for Health, Dental, and Vision insurance; 20 days paid time off; 4 weeks paid parental leave; 9 paid holidays; 401K match up to 5%; Adoption Assistance; Flexible Spending Account.

#LI-Remote

Location

Remote, US