Analyst, Outreach Coordinator

CVS Health; Kentucky; Hybrid; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

CVS Health is seeking a detail-oriented professional to coordinate member outreach, ensuring access to benefits and timely medical services for Medicaid/Medicare populations.

You will support HEDIS quality initiatives, help with medical record capture, and contribute to data-driven improvements across health programs. A high school diploma is required; Bachelor's preferred, with at least 2 years in outreach or call center roles.

Qualifications

• 2+ years of member outreach to ensure effective use of health plan benefits and improve outcome.
• 1+ years of customer service or call center experience.
• 1+ years of experience working with data.
• 2+ years’ experience using personal computer and MS Office Suite.

Responsibilities

• Coordinate member outreach to ensure effective use of health plan benefits.
• Support HEDIS quality initiatives and regulatory requirements.
• Assist with medical record capture and data abstraction.

Skills

Member outreach

Customer service

Data handling

MS Office

Education

High School Diploma

Bachelor's Degree

Tools

QuickBase

QNXT

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Coordinates member outreach to ensure effective use of health plan benefits, ensure member receipt of important clinical services, and to improve member health outcomes within the Medicaid or Medicare population. Responds to member inquiries in person, via telephone, and in writing. Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements including outreach to members who are noncompliant in the designated outreach services. Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data.

Required Qualifications

• 2+ years’ member outreach to ensure effective use of health plan benefits, ensure member receipt of important clinical services, and to improve member health outcomes within the Medicaid or Medicare population.
• Responds to member inquiries in person, via telephone, and in writing.
• Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements including outreach to members who are noncompliant in the designated outreach services.
• Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data.
• 1+ years of customer service or call center experience
• 1+ years of experience working with data
• Ability to work independently with a high attention to details
• Exceptional verbal and written communication skills
• 2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)

Preferred Qualifications

• QuickBase experience
• QNXT experience
• Project management experience
• Analytic experience

Education

High School Diploma (REQUIRED) Bachelor's Degree (PREFERRED)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $21.10 - $36.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits

• Great benefits for great people
• We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.