Analyst - Operations Research

Sms Infocomm Corporation; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

SMS InfoComm Corporation is seeking a data-driven analyst to formulate and apply modeling, develop decision-support tools, and tailor reports for management. You will monitor multiple systems, troubleshoot issues, and work with IT to improve performance across platforms.

Ideal candidates have 1–3 years in application support, fluent English, and a background in CS/IS. The role combines analytics with operations, including warehouse processes and cost-saving initiatives.

Qualifications

• Bachelor's in CS/IS or related field.
• 1–3 years of application support experience.
• Fluent in English.
• Manufacturing or computer industry experience is a plus.

Responsibilities

• Formulate and apply mathematical modeling to develop decision-support information for management.
• Create daily/weekly/monthly customized reports based on end user and supervisor requirements.
• Provide first-line application support and instruction for end users.
• Troubleshoot issues across systems and collaborate with IT staff.
• Develop and improve warehouse efficiency and cost-reduction programs.
• Collaborate with developers to enhance system performance and reliability.

Skills

Analytical skills

Fluent English

Teamwork

Multi-tasking

Problem solving

Planning

Education

Bachelor's degree in Computer Science or IS

Tools

MyService

LMS

SAP

CMS

PPS

E-CASH

E-TRAFFIC

Aging Report

X-Report

Dashboard

Job description

SummaryFormulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists management with decision-making, policy formulation, or other managerial functions. May collect and analyze data and develop decision support software, service, or products. May develop and supply optimal time, cost, or logistics networks for program evaluation, review, or implementation.Essential Duties and Responsibilities include the following. Other duties not listed may be assigned.Data Analysis/Communication/Issue Resolution Prevention % of Job 80%DataCreate Daily/Weekly/Monthly Customized Report based on end user and supervisor/managers requirement.Ad-hoc Analysis base on requests.Prepare management reports defining and evaluating problems and recommending solutions.SystemsMonitor the current operating systems and gather, analyze information about each of the parts of component problems, using a variety of sources.Observe and Troubleshoot issues/bugs that raised from current systems in operation under supervision (include all company systems, such as MyService, LMS, SAP, CMS, PPS, E-CASH, E-TRAFFIC, Aging Report 3, X - Report, Dashboard, Incoming Volume and etc.).Work and communicate with developers or designers to enhance the performance of systems.Collaborate with Headquarter IT staff in the organization to evaluate operation flow in systems and implement changes.Get training and supervision from local supervisor and headquarter IT development staff for all systems used for business operation.TroubleshootingCollaborate with senior managers and headquarter's IT staff to identify and solve a variety of problems and to clarify management objectives.Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.Develop business methods and procedures, including accounting systems, file systems, office systems, logistics systems, and production schedules.Provide first-line application support and operation logic instruction for end users.Warehouse Efficiencies Cost Reduction % of Job 10%Implements warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues.Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.Team Leadership - % of Job - 10%Responsible for maintaining a positive work environment while supporting the companys culture. % of Job 10%Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.Education and/or ExperienceBachelors degree in computer science or IS related fieldWorking experience of 1 to 3 years application support.Must be fluent in English.Manufacture or computer industry experience is a plus.Essential Skills:Should be self-starter and be results driven.Requires superior planning and analytical capabilities.Must be hands-on with ambition and drive to succeed - Makes things happen\".Must be goal oriented and accustomed to achieving results through teamwork.Must be multi-tasking and able to work in a fast-paced environment.Requires abilities to set and shift priorities based on business requirements.Competencies:Shows determination to achieve excellent resultsFinds better waysDemands top performanceInspires commitmentWorking ConditionsOffice and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 25 pounds.SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.