Analyst - IT Support Specialist

Bridge Homes; Salt Lake City (UT); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health & Insurance Benefits

401(k) Plan with company match

Paid Time Off

Parental Leave

Tuition Reimbursement

Job summary

Bridge Investment Group in Salt Lake City, UT is seeking an Information Technology Analyst to support desktop computers, applications, and related technology across national Bridge properties. The role includes setup, testing, and issue resolution for Windows desktops, Office applications, and networking components.

You will assist offsite staff and satellite offices, respond to inquiries via email and phone, and ensure proper installation of software and peripherals.

Qualifications

• Minimum 3 years' experience of IT support
• Minimum 2 years supporting large onsite team as well as remote users with minimal supervision
• Minimum 2 years' experience onboarding IT needs for new employees
• High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup
• Ability to multi-task and prioritize competing service request
• Ability to work independently and efficiently to meet end-user needs
• Superior organization skills, attention to detail, and appropriate motivation
• Experience with hardware and software issues
• Proficiency in Internet related applications such as E-Mail clients and Web Browsers
• Excellent communication (oral and written), interpersonal, and presentation skills

Responsibilities

• Provide front end support for PCs and peripherals for Bridge properties nationwide
• Set up equipment for employee use and ensure proper installation of peripherals and software
• Answer inquiries regarding computer software and hardware operation to resolve problems
• Provide client support and technical issue resolution via email, phone, and other electronic media
• Configure software to connect to Internet application servers
• Identify and correct operational issues in end-user computer systems

Skills

Windows OS

Microsoft Office

Networking

Customer service

Troubleshooting

Email/phone support

Tools

Windows OS

Microsoft Office

Email clients

Web browsers

Printer setup

Job description

**Make an impact**As an Information Technology Analyst, you will assist the corporate and property (offsite) staff and nation-wide satellite offices with technical support of desktop computers, applications, and related technology. This position is based out of our Salt Lake, UT office.Support for this role includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The Information Technology Analyst will regularly interact with application software and operating systems to diagnose and resolve unique, non-recurring problems. Support includes fault diagnosis and resolution of Microsoft Windows desktops, Microsoft Office, networking components, printers and other peripherals. Additional duties of the Information Technology Analyst include:* Provide front end support for PC's and associated peripherals for Bridge properties located nationally* Set up equipment for employee use, performing or ensuring proper installation of peripherals, operating systems, and appropriate software* Answer users' inquiries regarding computer software and hardware operation to resolve problems* Provide client support and technical issue resolution via E-Mail, phone and other electronic medium* Configure software to connect to Internet application servers* Identify and correct or advise, on operational issues in end-user computer systems**What you should bring*** Minimum 3 years' experience of IT support experience* Minimum 2 years' experience supporting large onsite team as well as remote users with minimal supervision* Minimum 2 years' experience on boarding IT needs for new employees* High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution* Ability to multi-task and prioritize competing service request* Ability to work independently and efficiently to meet end-user needs* Ability to promptly answer support related email, phone calls and other electronic communications* Superior organization skills, attention to detail, and appropriate motivation* Experience with hardware and software issues* Proficiency in Internet related applications such as E-Mail clients and Web Browsers* Excellent communication (oral and written), interpersonal, and presentation skills**What you can be part of**Our IT help desk is a fundamental part of Bridge Investment Group. We have a great team where we work together to build the best foundation. Our team culture is one of the best, helping each other learn and grow.**Benefits Overview**Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well-being of our employees. Benefits eligibility and availability vary based on position, employment status (full-time or part-time), and length of service, and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.**Benefits may include:****Health & Insurance Benefits*** Comprehensive insurance options, including Medical, Dental, and Vision* Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance* Company-paid Life Insurance, with the option to purchase additional coverage* Company-paid Long-Term Disability coverage* Access to a benefits concierge service for personalized support* Access to mental health and well-being resources**Retirement*** 401(k) Plan with dollar-for-dollar company match up to 6% of pay+ Contributions are fully vested immediately+ Eligible employees are automatically enrolled at a 4% contribution rate+ *Eligibility requires a minimum age of 21 and at least 60 days of service***Time Away From Work*** Paid Time Off (PTO)* 11 paid holidays annually**Parental Leave*** Following six (6) months of employment, eligible employees may receive:+ Four (4) weeks of paid parental leave as a primary caregiver, or+ Two (2) weeks of paid parental leave as a secondary caregiver* Following two (2) years of employment, eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth, adoption, or placement**Learning & Development*** Tuition Reimbursement of up to $5,000 per year for pre-approved education expenses+ Repayment obligations may apply if employment ends prior to 24 monthsWe at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email [e-mail] Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer \"Culture Conversations.\" This initiative reflects our commitment to transparency, diversity, and inclusivity.Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.**How it Works:**Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. C**hoose Your Conversation Partner:** We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. **No Impact on the Hiring Process:** Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.**Why Participate:**You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.* **Personalized Connection:** Connect with an employee who resonates with your professional interests.* **Inclusivity:** Embrace diversity by choosing a conversation partner from various backgrounds and roles.Bridge Investment Group Powerd by Apollo, is committed to fostering an environment where all individuals have the opportunity to thrive. We focus on removing barriers and enhancing access to career opportunities by evaluating candidates based on skills and experience. As an equal-opportunity employer, we provide reasonable accommodations and ensure a fair and transparent hiring process. Our efforts extend beyond recruitment as we continuously refine our workplace practices to support growth, development, and long-term success for all employees.Joining a new workplace is a big decision, and we want to help you make an informed one. Our Culture Conversations offer applicants the chance to connect with current